Banking & Financial Services

How does eDAS help the banking and financial services industry?

With the Banking and financial service industry in picture, eDAS focuses on needs of banks, financial companies as well as employees of the industry and works towards simplifying their lives digitally.

Our array of software solutions employ technologies such as contact center solution, RPA, voice synthesis and more. Working towards streamlining customer engagement while tracking sales and also offering a big boost to seamless customer experience across all channels, supporting all from small to medium to large scale financial companies and banks

Global Offerings

Our contact center solution provides a seamless customer experience across all social media channels such as Facebook, WhatsApp, and twitter.

At eDAS we believe in business anytime anywhere. Our products are available on cloud as well as on premise along with remote workforce management and mobile access.

Sales and Lead management lifecycle

VAANI for Lead lifecycle and management - Our Omni-channel dialer solution is equipped with lead lifecycle to enable you to simplify the sales and lead generation process with Cloud Contact Center, with VAANI you can set reminder, callbacks and lead status during or after the calls in the dialer itself. VAANI enables you to send mails and messages during your customer interactions resulting in saving time to close on new sales

Our cloud based AI voice & chat solutions are easy to integrate offering an Omni channel environment for Banking, financial services, investments and collection agencies

Workforce management

Our intelligent Quality management system helps you in capturing customer feedback and responses via audits that helps process re-engineering thereby reducing process gaps to enhance customer experiences.

Also it enables you to extract and share perspective insights, anticipate needs, Optimize processes and focus on the right analytical approach

Employee Trainings and up skill

Our online self-learning product, intelligent knowledge management system gives you the platform to cater to all of your skilled or unskilled workforces, with the flexibility to assign courses to different learners. You can save time and money, as the cost of trainers is reduced and investment in infrastructure is minimal.

With e-Learning, you can utilize and enhance your existing content. The content can be text, image, or video - and share it with your users seamlessly.

Customer Self Service

VAANI for self-service IVR - With VAANI IVR, you can choose how many levels of support you want to automate. VAANI enables you to – Setup multiple levels in IVR, Modify IVR as per your requirements, Use IVR to make process automated

Win customer trust & provide your customers with unparalleled customer experience through our Speech Analytics and Chatbots/Voicebots solutions

WHY CHOOSE eDAS?

We understand you have a choice when selecting a technology partner, so here are six reasons we think you’ll be
completely satisfied when you partner with eDAS.

Depth of Experience

We have years-long experienced employees with well-versed product knowledge that deliver exceptional solutions.

Shorter time to go-live

Our vast experience, a library of reusable codes, and streamlined project plans can help you achieve faster enablement of your customer.

Training and Empowerment

Knowledge transfer starts on day one that enables your team to acquire skills and confidence to successfully maintain and enhance the functionality of the system.

Flexibility

We have an experienced team that proactively flexes down as your internal team ramps up. We can deliver fully customized solutions with a quick deployment process.

Scalability

We deploy optimal teams with far more aggregate experience than our competitors. We help you expand your business with our smart-tech solutions.

Your success is our success

We’ll do whatever it takes to ensure our partners and their customers are successful.