Category: Call center software
Key Benefits of a Call Center Reporting Software
Call centers run best with reporting software. Every organization’s call center is sitting on a gold mine of data and every customer interaction adds to it. To understand and manage complex customer interactions, the organization call center needs clear and actionable insights from all touchpoints. But when those data points are siloed in separate channels, systems or spreadsheets, it often becomes hard to see the full picture.
Abhinav Arora 10 Jun 2021
Category: New Generation Tech
How Whatsapp Benefits Customer Engagement in
E-commerce
Whatsapp can be used by businesses as another channel for customer support. Whatsapp can be installed in multiple devices thus helping businesses to reach out to more customers. The different features of Whatsapp could also be helpful for businesses to enhance customer experience.
Abhinav Arora25 May 2021
Category: New Generation Tech
Level Up Your CX Game with Whatsapp Business API
With 2 billion monthly users, WhatsApp is arguably the most popular messaging (IM) app in the world. For most businesses today in the ultra-competitive environment, Whatsapp is becoming a convenient customer engagement tool.
Abhinav Arora10 Jun 2021
Category: New Generation Tech
WhatsApp for Business – Everything There is to Know
Why Whatsapp for Business?
With Whatsapp being the most popular messaging app globally, the question arises how to engage customers over Whatsapp? Whatsapp is a platform that is usually used as a communicating medium amongst friends. But how can it attract customers to business?
Abhinav Arora25 May 2021
Category: New Generation Tech
Knowledge Management in Contact Center
Contact centers are today the preferred and prevalent way for many organizations to communicate with their customers. Perhaps the greatest challenge of running a contact centre is to ensure that customers are provided with the right information in a timely fashion. Knowledge management has a number of practical tools and strategies to meet this challenge.
Abhinav Arora10 Jun 2021
Category: On Cloud
How Does a Cloud-Based Call Center Work?
The concept of cloud-based call centers has evolved with the increasing usage of e-mails, chats, social media and texts by businesses to connect with their customers and deliver services. It is a web-accessible platform that can handle customer calls and interactions. Call centers based in the cloud can be accessed from virtually anywhere, eliminating the need for a physical infrastructure, that in turn reduces operational costs and increases scalability to support evolving customer experience strategies.
Abhinav Arora25 May 2021
Category: On Cloud
On-premise vs cloud contact center: How to make the right choice?
Any comparison on benefit metrices between an on-premise contact center and a cloud contact center needs an enterprise to have absolute clarity about the functioning of both.
Abhinav Arora10 Jun 2021
Category: Cloud
NEED FOR DIALER SOFTWARE FOR OUTBOUND CALL CENTERS
In today’s call center environment for any organization, time is money. It is essential that any organization utilizes its resources to get the best results possible. In the fast-paced modern call center, agents do not have time to look up a phone number, read information about a lead, and manually dial each digit.
Abhinav Arora25 May 2021
Category: SaaS
Need for an Agile Inbound Call Center Software
An agile inbound call center software helps an organization streamline its day-to-day call center processes so that it can get the best out of its agents. The business can monitor and record the inbound calls. Doing so helps the businesses boost their QA, provide agents with planned scripts and allows the management with reporting features.
Abhinav Arora25 May 2021
