fintech - eDAS

Elevate Fintech with Next-Gen Contact Center Solutions.

Make every interaction count with Fintech-ready Contact Center Software built for excellence.

Exceed Client Expectations with Fintech-focused Contact Center Solutions

The Fintech sector demands personalized, secure, and smooth customer experiences. VAANI, a cloud-based contact center software, helps Financial Institutions meet these demands effortlessly. It auto-routes calls to the right relationship managers, automates loan status updates, and boosts success rates. With AI-powered tools, VAANI simplifies compliance, enhances efficiency, and delivers exceptional service. VAANI accelerates inbound lead conversions by ensuring every customer interaction is timely, relevant, and impactful. Whether managing remote teams or improving customer interactions, VAANI empowers Fintechs to build trust, satisfy clients, and grow in a competitive market.

Trust, Efficiency, and AI in One Platform.

Transform your Financial Services with VAANI, the AI-powered call center software. Deliver secure, seamless, and personalized customer experiences while ensuring compliance and efficiency. From automating tasks to empowering remote teams, VAANI helps you build trust and exceed client expectations effortlessly.

Engage with Smart Fintech Call Center Software Features

Call Masking

VAANI’s Call Masking feature ensures privacy and security by masking agents’ personal numbers with temporary, unique numbers during customer interactions. This protects both agents and customers, especially during follow-ups or issue resolutions outside the call center. It enhances customer trust, safeguards sensitive information, and maintains professionalism, making it a valuable tool for Fintech to deliver secure and efficient communication.

Auto Dialer

Boost your inbound and outbound calling efficiency with Vaani’s AI-powered auto dialer. Automate dialing, increase answer rates, and maximize agent talk time. Reach more customers for fraud alerts, account updates, or marketing. Offer callback options, reduce call abandonment, and enhance customer satisfaction with seamless, AI-driven interactions.

Data Security and Compliance

Protect sensitive customer data with VAANI’s advanced encryption, secure storage, and seamless regulatory compliance. Our AI-driven virtual assistants proactively detect and alert customers about suspicious transactions, minimizing fraud risks. Ensure end-to-end security, compliance, and trust in every interaction—because safeguarding your financial communications is our priority.

CRM Integration

VAANI integrates effortlessly with top CRMs like Salesforce, Zoho, and HubSpot, giving agents instant access to the right data. With ready connectors and customizable APIs, it connects with core Fintech systems and payment gateways, enabling real-time, personalized customer interactions. Empower your agents to resolve issues faster and enhance customer experiences.

Interactive Voice Response

VAANI streamlines customer interactions with intelligent IVR, call routing, and queueing, ensuring callers reach the right agent faster. Its multi-level, multi-lingual IVR supports voice and DTMF inputs, enabling seamless self-service. Agents handle high call volumes efficiently while delivering personalized, hassle-free experiences.

Multi-Channel Support

VAANI enables financial businesses to connect with customers across voice, email, chat, WhatsApp, social media, and SMS. It ensures seamless interactions, enhances customer experience, and streamlines operations while maintaining compliance. By engaging clients on their preferred channels, VAANI helps Fintech companies deliver efficient, responsive, and personalized support, making every interaction smooth and hassle-free.