Services
eDAS offers a wide range of services designed to enhance your business' performance. With a strong emphasis on innovation and technology, we are equipped to help you navigate through complex business challenges and cater to your organisation's ever-growing demands with flexibility and ease. Find the solutions that best fit your company's needs below.
Cloud Telephony
Manage your contact center without a glitch from anywhere with eDAS’s cloud telephony solution. Hire and oversee remote agents, track performance on our live dashboard, and guarantee a perfect response rate with intelligent follow-up tools.
Our powerful IVR system efficiently routes calls with 24/7 support and self-service options. Plus, get a memorable toll-free number to boost brand recognition and satisfaction. This all-in-one solution empowers businesses to optimize operations, reduce costs, and build stronger customer relationships.
Application Development & Maintenance
Businesses operate on an intricate network of complex processes. In order to keep up with the ever-growing demands of an organisation, these operations need to be vigorously monitored and updated.
eDAS empowers businesses with thorough software application development support to handle tedious workflows. Replete with configuration management, integration support and supplementary services, we can help your organisation prepare for a digital-first future.
RPA for Analytics & BI
In the face of disruptions, the ability to remain nimble can be a valuable asset for most businesses. Deployed flexibly, Robotics Process Automation utilises a set of rules to extract, analyse and display data in structured and easy-to-access formats. Leveraging automation, these software-based robots can simplify workflows to help you achieve high productivity at lower costs.
Document Processing,
Management & Workflow
In a dynamic business ecosystem, people, technology, and infrastructure are closely intertwined. For an organisation to be efficient, workflows must be well-organised.
eDAS ensures that all aspects of your business work together with a blend of automation and intelligent technology. Focus on streamlining structured tasks and unstructured documents to lead data-driven process efficiency and enhance the performance of your business.
Custom CRM Services
Information can flow into an organisation from a sea of channels. Consolidating immense amounts of data can be as challenging as it is imperative to the smooth functioning of any business.
A CRM system collates interaction data from multiple platforms including chat, social and email, to arm you with the right resources and transform customer experience. With a clear overview of your customers on a single dashboard, you can gain their trust and keep them satisfied.
Professional Services
The whole is greater than the parts. However, in order to keep your business running smoothly, it is critical that you back it up with multiple levels of specialised support. That is where we step in. From conception to execution, eDAS has got you covered.
Our host of professional services help businesses map and implement resources to attain the larger objectives. Align a cohesive infrastructure with sales initiatives and quality control to manage projects throughout their journey at a cost-effective and timely pace.
What Can We Help You With?
Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.
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