AI BOTS: Voice, Chat, Email & WhatsApp Bot
Initiate Tireless Humanised Customer Support
In a digital-first world, technology and people are inextricably linked. It is crucial to drive superior customer engagement when trying to build brand loyalty and spread advocacy. eDAS’s AI BOTS utilise advanced TTS (text-to-speech) & NLP technology to deliver humanised customer service, and automated service requests with ease.
AI BOTS can operate across multiple channels including voice, chat and email, ensuring a holistic approach to delivering customer experience.
AI VOICEBOT
Our super quick AI voice bots Identify key triggers & markers in the customer's speech to determine the most appropriate response. The solution then uses a Text-to-speech Engine (TTS) that helps convert the audio conversation to a text transcript. Interactive voice response systems allow customers to interact & navigate with the platform seamlessly.
EMAILBOT
eDAS’s emailbots are end-to-end email automation tools that use deep learning and neural networks to understand the context of large unstructured emails. It uses unique pattern recognition algorithms that detect customer intent and automatically respond to queries or support requests for help with little to no human interference.
CHATBOT
Chatbots rely on TTS (text to speech) & NLP (Natural Language Processing) technology and are particularly useful for processing service request information, routing, and gathering customer information. With deep learning, our chatbot AI produces high levels of accuracy and builds knowledge libraries. It can be integrated across multiple platforms including chat, website, WhatsApp and to deliver omni-channel virtual support.
WHATSAPP BOT
eDAS’s WhatsApp bot swiftly and aptly supports customers by answering FAQs and using live chat to talk to agents for complex queries. Use our WhatsApp bot to collect feedback, send automated transactional messages and event invites and upsell your services. With our personalised WhatsApp bot, set up quick replies, use templates for auto-replies and improve agent productivity. Proactively share updates, reminders and other notifications to your target audience to boost customer satisfaction.
What you get with our super responsive AI bots?
What you can do with our AI Bots?
- Improve usability through self-served interactions
- Enable flexible contact center operations
- Continuously improve to deliver high-quality support
- Increase customer satisfaction
FAQs on AI Bots
Delivering differentiated customer experience can be a challenge for most businesses. The ultimate solution is providing comprehensive support that meet the needs of your customers with immediacy and autonomy. Voicebot deploys advanced TTS and NLP to automate intent-based interactions and align to your agile customer experience needs.
AI chatbots create new opportunities for personalisation. With the help of voice recognition, voicebots can recognise and authenticate the customer. On the voicebot software portal, tap into the user information within a customer’s profile to tailor responses based on the previous records of their journey.
Two very important factors that contribute to the overall performance of chatbots are the structure and quality of the data that is available for addressing customer queries. Artificial intelligence algorithms and natural language processing help manage the complexities of AI email bots’ interactions by conducting optimised searches and tailoring responses to customer intent.
AI Chatbots and emailbots complement each other by creating greater efficiencies in handling leads and inquiries. They work 24/7 and never call in sick. This allows businesses to engage with every contact and engage deeply through conversational marketing.
In a digital-first world, technology and people are inextricably linked. It is crucial to drive superior customer engagement when trying to build brand loyalty and spread advocacy. eDAS’s AI Bots utilise advanced TTS (text-to-speech) & NLP technology to deliver humanised customer service, and automated service requests with ease.
Our chatbot AI can operate across multiple channels including voice, chat and email, ensuring a holistic approach to delivering customer experience.
What Can We Help You With?
Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.
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