Voicebot
Speak easy, engage deeper & deliver incomparable customer support
eDAS Voice Bots leverage the power of Artificial Intelligence (AI) and Natural Language Processing (NLP) to transcend the limitations of legacy systems. Our Voice Bots engage in meaningful conversations, utilizing context and sentiment analysis to provide accurate and relevant responses. They address customers by name, reference past interactions, and tailor responses to their unique needs, fostering trust and building stronger relationships.
Additionally, Voice Bots empower customers to resolve issues independently, increasing self-service containment and reducing call volumes and wait times. By deflecting calls to self-service channels and optimizing agent resources, they also reduce operational expenses.
What do you get with our AI-powered Voicebot solution?
What can you do with our innovative Voicebot?
- Resolve customers’ issues quickly through natural conversation
- Improve customer experience by delivering effective responses
- Allow agents to spend time on high-value interactions
- Route the caller to the most appropriate agent
- Hold human-like conversations
- Achieve multiple tasks at once
- Predict customer intents
- Personalized greetings
FAQs on Voicebot
- Understands caller intent for natural conversations
- Empowers callers to resolve issues independently
- Continuously learns and tailors experiences
- Integrates with chatbots for seamless omnichannel support
- Ensures access to live help when needed
- Adapts to your specific industry and terminology
- Prioritizes data privacy and adheres to regulations
- Analyzes caller speech to understand their intent
- Walks callers through resolving issues or completing tasks
- Continuously improves through machine learning algorithms
- Connects callers to live agents for complex issues
- Allows intervention for critical situations or agent support
Contact center voicebot is a virtual assistant designed for contact centers. It automates routine tasks, reduces wait times, and personalizes the customer experience.
- Provides a more natural and interactive experience than traditional IVR menus
- Handles inquiries anytime, improving customer satisfaction
- Assists customers in their preferred language
- Gathers valuable customer insights for business improvement
What Can We Help You With?
Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.
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