Award-winning omni-channel dialer solution
Customers are at the core of any business. Offering niche experiences can therefore be key to fostering loyalty and encouraging advocacy. Equipped for all modes of communication, eDAS’s 360-degree contact center solution – VAANI brings the right resources, insights, and processes together, to help you step-up your customer experience.
Powered by intuitive technology, VAANI nurtures holistic interactions to help you adapt throughout the business cycle with agility and gain a competitive edge.
A cloud contact center is a modern software platform that manages customer calls and interactions directly from the cloud. Agents use these dialer solutions to provide customer service for inbound and outbound communications and make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more.
VAANI is an omnichannel dialer solution, which is supported on all channels such as voice, text, email, IVR, chat and more. The all-in-one contact as a service allows agents to offer a more tailored support to their customers.
VAANI, the ultimate contact center solution, is open to all integrations and is capable of sending and receiving information with the help of API’s. With the help of customisable and agile call center solution, VAANI, you can answer calls anytime, anywhere.
VAANI ensures complete security and reliability. It provides non-disruptive real-time updates with no maintenance windows, 27×7 NOC availability data centers, stringent administration, and physical and technical safeguards to ensure security and compliance.
VAANI ensures to keep the human element alive in the support experience as they believe it is the heart of customer support. With VAANI as the robust contact center solution for your organisation, you can unlock customer intelligence and insights that empower agents and organisations to deliver a more human experience.