Customers are at the core of any business. Offering niche experiences can therefore be key to fostering loyalty and encouraging advocacy. Equipped for all modes of communication, eDAS’s 360-degree contact center solution – VAANI brings the right resources, insights, and processes together, to help you step-up your customer experience.
Powered by intuitive technology, VAANI nurtures holistic interactions to help you adapt throughout the business cycle with agility and gain a competitive edge.
A cloud contact center is a modern software platform that manages customer calls and interactions directly from the cloud. Agents use this software to provide customer service for inbound and outbound communications. Cloud Contact Centers make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more. These Contact Centers allow agents to offer a more tailored support to their customers.
VAANI is an Omni-channel dialer product and supports all channels such as voice, text, email, IVR, chat and more.
VAANI is open to all integrations and is capable of sending and receiving information with the help of API’s.
VAANI ensures complete security and reliability. It provides non-disruptive real-time updates with no maintenance windows, 27×7 NOC availability data centers, stringent administration, and physical and technical safeguards to ensure security and compliance.
The next five years will bring in more disruption in Contact Center’s than the last 25 years combined. Artificial Intelligence (AI) and Machine Learning (ML) are rapidly changing the market as well as the way customer care is experienced and delivered.
VAANI wants to make sure to keep the human element alive in the support experience as they believe it is the “heart” of customer support.
With VAANI Contact Center solutions, you can unlock customer intelligence and insights that empower agents and organizations to deliver a more human experience.