In any business, every interaction presents an opportunity to strengthen the relationship with your customer. Our Quality Management platform enables your leadership team to continually assess business opportunities, train your team, and improve to deliver quality customer experience.
With a result-oriented approach and end-to-end quality observations your team can evaluate agent performance, determine the root cause of low performances and plan further actions to improve business KPI’s.
eDAS’s Quality Management System provides you with a holistic view of the department’s performance. Integrated with an interactive dashboard and advanced BI reports, it empowers supervisors to make analytic and data-driven decisions and work on process non-conformance.
eDAS’s QMS can be availed as a standalone product or can be integrated with any dialer. Presently it is integrated with VAANI contact center solution, which improves operational consistency, boost productivity and helps in managing organisational costs.
Yes, our enterprise quality management software functions independently regardless of any dialer integration. This helps in regulation of successful working practices, improves risk management, enhances participation of employees and increases customer satisfaction.
eDAS’s Quality Management System offers a multiple of differentiated benefits:
Audit forms can be made on the admin login portal in our eQMS, which provides better and consistent control of major business processes. This helps managing expenditure, saving costs within an organisation, and more.
At admin panel of our enterprise quality management software, admin can define process and can add multiple forms for the process. Our eQMS provides a systematic approach to lean process improvement by eliminating unnecessary activities and close gaps in performance.
Agents will get notification once they login using their user IDs. They can see their audit feedback form available for their view on our quality management system portal. They can keep a track of all the feedback they have got and can access the data anytime.
Advanced and automated reports are available in reports tab for download in our intelligent quality management system. You can access the information per your requirement from the portal anytime to identify quality issues, if any.