Cloud Telephony
Power your customer support with the cloud advantage
eDAS’s Cloud Telephony solution allows businesses to manage their call centers remotely with ease. Hire and manage remote agents, supervise them through a live dashboard, and ensure a 100% response rate with smart follow-up features.
A powerful IVR system with call routing efficiently directs customers, while offering 24/7 support and self-service options. Additionally, our cloud telephony service provides a toll-free number advantage, boosting brand recall and customer satisfaction.
Our cloud call center solution goes beyond inbound calls, streamlining outbound communication with cost-effective routing and click-to-call functionality, maximizing agent efficiency. This comprehensive solution empowers businesses to optimize call center operations, reduce costs, and cultivate stronger customer relationships.
What do you get with our cloud telephony solution?
What can you do with our cloud telephony?
- Convert website traffic into leads
- Eliminate expensive hardware
- Lower call costs with efficient routing
- Gain valuable insights and enhance training
- Foster a flexible work environment
- Project a professional brand image
FAQs on Cloud Telephony
Cloud telephony replaces traditional phone systems with internet-based solutions. It allows you to make and receive calls using features like call routing and voicemail from anywhere with an internet connection.
Cloud telephony is often more affordable than traditional systems. You pay a monthly/yearly (based on your chosen plan) fee per user, eliminating upfront hardware costs and maintenance charges.
Yes! Cloud telephony features like IVR can handle basic inquiries, automate greetings, and route calls efficiently. This frees up agents to focus on complex issues and provide a more personalized experience.
At eDAS, our digital products prioritize security. We offer features like data encryption and access controls to safeguard your business communications.
No. Cloud telephony is easy to set up and requires minimal technical expertise. We offer user-friendly dashboards and technical support to ensure a smooth transition.
Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.
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