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Assistant Manager of Dialer Operations

Location: Thane

Experience: 3-5 years

Domain: IT

Job Description

The Assistant Manager of Dialer Operations is responsible for managing and optimizing dialer campaigns, overseeing the team’s performance in metrics reporting, analysis, and forecasting. This role reports directly to the Operations Manager and collaborates closely with other members of the operations team.

Qualifications:

Bachelor’s degree in Business Administration or a related field
3-5 years of experience in a call center or BPO environment with expertise in Dialer platforms (Aspect or Predictive Dialer)
Proficient in understanding and analyzing Contact Center metrics
Familiarity with Analytic tools such as Advanced Excel, STAT, SPSS, etc.
Ability to manage, motivate, and coach team members
Excellent communication skills, both oral and written
Strong leadership skills, effective people skills, ability to multitask, and excellent problem-solving skills
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Willingness to collaborate with cross-departmental teams and participate in company-wide initiatives

Joining eDAS means more
than just a career…

It’s an opportunity to contribute to a legacy of groundbreaking achievements! eDAS exemplifies a commitment to technological innovation, a customer-centric approach, and strategic partnerships. With a solid track record of pioneering innovation and a substantial and influential client base, eDAS offers professionals a platform to shape their careers and redefine their futures.

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Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.