10 Must-Haves in a Top-class Knowledge Management Portal
In today’s fast-paced and information-driven business landscape, the effective management and utilization of knowledge have become critical factors for success. Per Oracle, 36% of customers believe that companies should improve their website search functionality and usability. This highlights why knowledge management portal comes into picture. A well-designed Knowledge Management Portal serves as a central hub […]
Unlocking Success: Embracing Knowledge Management Portals in Banking and Insurance
In an era defined by rapid technological advancements and evolving customer expectations, industries are constantly seeking innovative ways to enhance their operations and provide superior services. The banking and insurance sectors, being pillars of the global economy, are no exception. According to a Salesforce survey, 78% of millennial customers have moved their business somewhere else […]
Powerup Healthcare with Knowledge Management Portals Excellence: Unleash Growth and Efficiency
In an era marked by rapid advancements in medical science and technology, the healthcare industry faces an increasing need to manage, share, and leverage vast amounts of medical knowledge. Enter knowledge management portals – a transformative solution that holds the potential to revolutionize healthcare delivery. According to Harvard Business Review, 57% of calls to customer […]
Discover how Knowledge Management Portals are transforming the Non-Banking Financial Sector
In the dynamic and rapidly evolving landscape of non-banking financial services, staying competitive requires a proactive approach to managing knowledge and information. Enter knowledge management portals – a strategic tool that holds the potential to revolutionize the non-banking financial industry. Promoting a culture of information sharing, innovation, collaboration, and learning among employees is invaluable for […]
Transforming the E-commerce Sector with Robust Knowledge Management Portals
In the fast-paced world of e-commerce, the key to success lies not only in offering exceptional products but also in harnessing and disseminating knowledge effectively. Knowledge management portals, as transformative tools, have the potential to revolutionize the e-commerce industry. Per Social Media Today, 70%, prefer using a company’s website to get answers to their questions […]
How to Evaluate the Performance of Knowledge Management Portal
Understanding how to evaluate the performance of a Knowledge Management Portal is crucial to making it effective in boosting knowledge sharing and decision-making within an organization. The evaluation process involves carefully looking at important measures and qualitative aspects to see how well the portal helps with spreading knowledge, making it easy to access, and use. […]
Top 10 Advantages of Knowledge Management Portal
In today’s digital world, where information is constantly changing, organizations need effective ways to manage and use their knowledge. Based on a recent Salesforce survey, a staggering 89% of millennials now turn to search engines to seek answers before reaching out to customer service. This striking statistic highlights the crucial need for businesses to embrace […]
What is Knowledge Management Portal & Why Do You Need It
In this digital era, the quest for information and insights has become more critical than ever. A Knowledge Management Portal is a virtual platform designed to store, organize, and share knowledge within an organization or a community. It acts as a centralized hub, where users can access valuable data, documents, and expertise, promoting efficient collaboration […]
Enhancing “Intelligent” Decision-Making with Knowledge Portal
Big data was supposed to help businesses solve problems, but it has turned out to be a big and expensive challenge. According to predictions, by 2025, we will be creating and using over 180 zettabytes of data. To give you an idea, one zettabyte is equal to a billion terabytes, and 2025 is only two […]
6 Effective Scheduling Strategies for Skill-Based Contact Centers
Effective scheduling strategies play a crucial role in the smooth operation of skill-based contact centers, where agents possess different levels of expertise and proficiency. These centers, known for their diverse workforce and complex task distribution, require meticulous planning to optimize resource allocation, maintain service quality, and maximize productivity. A well-designed scheduling strategy considers various factors […]
