One of the leading private sector banks having a nation-wide network of over 2,000 branches in India. It is the sixth largest bank in India by assets and the first largest bank by market capitalization as of 2020. It has been ranked amongst Top 1000 Banks by The Banker Magazine and among Fab 50 Companies for 5 years in a row, by Forbes Asia.
The client is one amongst the few nationalized banks, empaneled by Central Government, for one of the prestigious loan scheme, being extended to a particular strata, which falls ‘below poverty line’. The complexities were enormous as end-users could fill on-line applications and upload supporting documents, from anywhere.
Application processing would be required to undergo multiple stages of re-work in case of spelling errors in specific critical fields and / or challenges in extracting information from various file formats. The scenario became further complicated as post processing, applicant details had to be uploaded in a specific file format. This format was on most occasions, different from the format(s) in which applicant documents had been originally received.
The bank evaluated the vast suite of products offered by eDAS, with capabilities to work in “Seamless Integrated” manner. The focus was on maximizing Automation, Business Intelligence and RPA tools, as possible.
Some of these areas identified across the value-chain, where eDAS could bring in value- addition, included:
eDAS subsequently extended “Business Intelligence & Automation” services, with the following capabilities: