The Voice of the Customer: Leveraging Analytics in Contact Center Solution for Improved Customer Interactions
In today’s experience-driven economy, customer satisfaction reigns supreme. Gone are the days when a simple phone call sufficed for customer service. Today’s customers expect personalized, efficient interactions across all touchpoints. To achieve this, businesses need to listen intently to their customers – and that’s where the concept of “Voice of the Customer” (VoC) comes in. […]
Top 10 Use Cases of Voicebots in BFSI
The Banking, Financial Services, and Insurance (BFSI) sector is undergoing a digital transformation, driven by a surge in customer demand for convenient, 24/7 access to financial services. Voicebots, powered by Artificial Intelligence (AI) and Natural Language Processing (NLP), are emerging as a game-changer in this landscape. These virtual assistants offer a natural and intuitive way […]
Transforming the E-commerce Sector with Robust Knowledge Management Portals
In the fast-paced world of e-commerce, the key to success lies not only in offering exceptional products but also in harnessing and disseminating knowledge effectively. Knowledge management portals, as transformative tools, have the potential to revolutionize the e-commerce industry. Per Social Media Today, 70%, prefer using a company’s website to get answers to their questions […]
