ChatBot

Artificial Intelligence based solution that is used in dialog systems and is designed to simulate the way a human agent

Chatbots rely on TTS (text to speech) & NLP (Natural Language Processing) technology and are exceptionally useful for scenarios like customer service, service request information & routing, or gathering customer information.

features

Gathering Customer Information

Chatbots can be widely used gathering customer details or answering simple queries regarding previous interactions or requests.

24/7 Customer Support

Chatbots can provide your customer experience environment with an around-the-clock support system

Customer Onboarding

Chabot’s can be used to guide your customers through their onboarding process by handholding your customer and providing detailed instructions through the journey.

Enhanced Customer Engagement

Chatbots help in reducing bounce rates and response times while at the same time providing your business with in-depth customer analytics and insights.

Improved NPS

Chatbots help your organization with much-needed insights into your customer’s intents, thus allowing you to deliver better customer satisfaction.

USP FEATURES THAT CAN BE IMPLEMENTED
IN THESE INDUSTRIES

BANKING AND FINANCIAL SERVICES

Our cloud based AI voice & chat solutions are easy to integrate offering a multi-channel environment for banking, financial services, investment and collection agencies a

Remote Agents

Empowering your remote workforce with the latest in cloud communication technology to cater to the customers needs

Sales & Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allows you to boost sales using a targeted approach.

Customer Support & feedback

Win customer trust & provide your customers with unparallel customer experience through our speech analytics and chabot solutions

Compliance

Our Speech Analytics & synthesis solutions allow to provide your customers with a secure & a reliable journey customized as per your business needs.

IT & ITES

Our multi channel platform allows for easy to use and hasslefree deployment for effortless interaction enabling your customer experience & sales team with a unified platform offering deep analytics, real-time reporting & flexibility

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Track Marketing ROI

Our unified platform allows tracking of campaign performance by linking missed call solution to your online & offline campaign.

HEALTHCARE INDUSTRY

Provide your customers with a easy to use engagement model using cloud based solutions that ensure reduced wait time & create a personalized interaction

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Compliance

Our Speech Analytics & synthesis solutions allow to provide your customers with a secure & a reliable journey customized as per your business needs.

AUTOMOBILE

Our cloud based AI voice & chatbot solution allows manufactures, self-driven cars, rentals, resale platform streamline customer engagement & convert leads thus offering seamless customer experience

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology.

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Compliance

Our Speech analytics & synthesis solutions allow to provide your customers with a secure a reliable journey customized as per your business needs

Customer Support & feedback

Win customer trust & provide your customers with unparallel customer experience through our speech analytics and chabot solutions

Logistics & Delivery

Secure customer journey with our automated closed based engagement platform

REAL ESTATE

Our Cloud based Al voice & chat solution allow you to boost your online and offline sales marketing campaigns by identifying leads and ensuring minimal lead loss due to missed calls

Remote agents

Empowering your remote workforce with the latest in Cloud Communication Technology to cater to your customers' needs from anywhere

Sales & Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allows you to boost sales using a targeted approach.

Customer Support & Feedback

Win customer trust & provide your customers with customer experience through our Speech Analytics and Chatbots/Voicebots solutions

Compliance

Our Speech Analytics & synthesis solutions allow to provide your customers with a secure & a reliable journey customized as per your business needs.

Logistics & Delivery

Secure your customers' journey with our reliable and Automated Cloud-based engagement platform customized as per your business needs.

LOGISTICS

Our customized closud based solutions provide you with vital business insights about our customers needs that allow for improved customer experience enabling you to maximize teams efficiency.

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Compliance

Our Speech Analytics & synthesis solutions allow to provide your customers with a secure & a reliable journey customized as per your business needs.

Customer Support & feedback

Win customer trust & provide your customers with unparrelel customer experience through our speech analytics and Chabot solutions

Logistics & Delivery

Secure customer journey with our automated closed based engagement platform

INDUSTRY CATERED

BPO/Outsourcing

E-Commerce & Retail

Healthcare

Education

Banking & Insurance

Marketing Agencies

Hospitality

WHY CHOOSE eDAS?

  • Our chat bots are capable of providing a high level of accuracy as they rely on knowledge base that uses advanced deep learning to create knowledge libraries.
  • Our solution is best suited for customer support, lead generation & sales using both voice & chat channels and providing you customers with an Omni channel experience through chat, Website, WhatsApp and virtual assistant.

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FREQUENTLY ASKED QUESTIONS

Chatbots are essentially a form of automated service that customers can communicate with via text or voice on different channels, e.g. website, Facebook Messenger, phone, other applications or via voice assistants such as Amazon Alexa, Google Assistant.

There are two types of chatbots – the ones structured by hardcoded questions/answers and the ones that are able to learn through Machine Learning. The ones structured by hardcoded questions/answers has a smaller knowledge base and limited skills. They can only give correct output based on specific instructions. Bots that are able to semi-automatically learn can understand natural language and therefore do not need as specific commands. That means bots based on Machine Learning get smarter with every interaction.

On as already mentioned not all chatbots are AI based. chatbots based on Artificial Intelligence are able to process natural language. This is done with the help of Natural Language Understanding (NLU). AI-based chatbots are able to learn semi-automatically.

Chatbots are suitable for many industries and use cases. They are well-known to be able to provide excellent customer service, but there are also some great examples of chatbots in marketing & sales.

Two very important factors for the overall performance of a chatbot are the structure and quality of the data that are available for answering questions. This is where Knowledge Graphs come in.

Knowledge Graph is a synonym for a special kind of knowledge representation. It stores facts in the form of edges between nodes in a graph. In addition, most knowledge graphs also store the schema of the data. Knowledge Graphs develop their full potential, especially with large and complex data structures.

Again this depends on the type of chatbot and bot builder or service provider that you chose for your technical implementation.

On an average it takes 3 weeks until going live.