Small and medium-sized businesses must deliver exceptional customer experiences without stretching their resources. VAANI makes this possible by integrating voice and digital channels into a single, user-friendly platform enhanced with AI and automation. With real-time analytics, an intuitive design, and scalable cloud solutions, VAANI enables you to offer fast, personalized service that builds customer loyalty. From managing calls and chats to social media interactions, VAANI equips your team to work efficiently, explore new channels effortlessly, and drive business growth—all without hefty costs or complicated setups.
VAANI combines AI-driven tools and seamless workflows to boost agent productivity and elevate customer experiences—giving SMBs the edge to outperform competitors.
Our Contact Center Software for SMB lets small businesses record calls automatically or on demand, with secure cloud storage. It helps monitor agent performance, ensure compliance, and enhance customer service. Managers can access recordings and reports to track metrics like call resolution, queue performance, and agent efficiency—supporting better training and operational planning.
Our Contact Center Software for SMB provides powerful reporting and analytics, helping small businesses track call metrics, optimize staffing, improve routing, and boost customer satisfaction—all while maximizing ROI.
VAANI’s cloud telephony solution offers a customizable IVR system and intelligent call routing to enhance customer experience. It guides callers through self-service options and routes them to the most suitable agent based on their needs, reducing wait time and improving first call resolution (FCR) rates. Custom routing rules ensure even workload distribution, minimize transfers, and deliver tailored service, boosting efficiency and customer satisfaction for SMBs.
VAANI’s cloud telephony solution offers a customizable IVR system and intelligent call routing to enhance customer experience. It guides callers through self-service options and routes them to the most suitable agent based on their needs, reducing wait time and improving first call resolution (FCR) rates. Custom routing rules ensure even workload distribution, minimize transfers, and deliver tailored service, boosting efficiency and customer satisfaction for SMBs.
VAANI’s Call Masking feature ensures privacy and security by masking agents’ personal numbers with temporary, unique numbers during customer interactions. This protects both agents and customers, especially during follow-ups or issue resolutions outside the call center. It enhances customer trust, safeguards sensitive information, and maintains professionalism, making it a valuable tool for SMBs to deliver secure and efficient communication.
VAANI’s CRM Integration enables agents to access customer information instantly during calls. This eliminates the need for customers to repeat themselves, ensuring personalized service. It also automates sales workflows, such as lead routing and click-to-call, improving efficiency and customer satisfaction. For SMBs, this means faster resolutions, better sales processes, and enhanced customer experiences with minimal effort.
Future-proof your operations with cloud-based automation – VAANI.
Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.
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