Omni Channel Dialer Software Solution

Experience the power of our AI-powered Omni Channel Dialer Solution, trusted by global enterprises to deliver real-time performance and measurable results.

Award-Winning Omni Channel Dialer Solution for Modern Contact Centers

Customer experience drives loyalty, growth, and long-term business success. With eDAS’s 360° Dialer Solution —VAANI—you deliver personalized, high-quality interactions across every communication channel. VAANI unifies resources, real-time insights, and smart workflows to elevate CX and strengthen customer engagement at scale.

Built with intuitive, AI-powered technology, VAANI enables seamless, holistic conversations that help your teams adapt quickly, operate with agility, and gain a clear competitive advantage in every stage of the customer lifecycle.

What you get with our advanced Omni Channel Dialer Solution?

Call Center Software With Customisable Multi-Level IVR – Self Service

Deliver faster, smarter interactions with VAANI—eDAS’s Omni Channel Dialer. Its multi-level IVR automates tasks, reduces call congestion, and routes customers instantly. Built to boost CSAT, optimize agents, and scale effortlessly, VAANI helps CXOs achieve operational excellence.

Stay Up-to-Date With Advanced Analytics Through Our Agile CCaaS Solution

With VAANI’s customizable inbound call center solution, you can monitor inbound and outbound calls in real time and act instantly using advanced reporting and analytics. VAANI empowers teams to analyze key metrics, optimize operations, and make strategic decisions that boost performance and drive sales growth.

Inbound Call Center Solution That Gives Access To All Social Media Platforms

From accessing data through phone calls to social media handles, VAANI is the ultimate omnichannel dialer solution that provides unified communications. To study vast data, every piece of information must be in one place. VAANI is the most advanced tool you can rely on for quality call recording through any social media platform to bridge communication gap and skyrocket customer sales and services.

Omnichannel Contact Center Solution With API & CRM Integration

VAANI, the powerful call center software, comes with dialer-CRM integration through which you can build calling lists, quickly access any information you need, solve problems related to a particular geographical area, collect data from inbound calls, enable key call data to capture it automatically, maximise sales, record and listen in functions to monitor agent performance and lots more.

Dialer Solution That Shows Detailed Call Analytics

VAANI delivers powerful analytics to measure call center efficiency and productivity. It captures key metrics like AHT, call conversion, quality, resolution time, wrap-up time, and customer satisfaction—helping teams make accurate, data-driven decisions.

Role-Based User Access On Our Dialer Solution

Auditing and managing network access is vital for security. With many users, role-based permissions reduce errors and protect data. VAANI enables organizations to assign access levels by employee role, improving security and streamlining operational efficiency.

FAQs on Omni Channel Dialer Solution

What is VAANI Omni channel Dialer Solution?

VAANI Omni channel Dialer Solution is an AI-enabled communication platform that unifies voice, SMS, email, WhatsApp, and chat to help enterprises connect with customers faster, increase conversions, and automate high-volume outreach. It centralizes engagement, boosts efficiency, and drives measurable ROI—ideal for CX-first organizations.

Does VANI support AI, bots, and automated workflows?

Yes. Our Omni channel Dialer Solution includes AI voicebots, chatbots, auto-dialing, automated notifications, and workflow automation that reduce manual work and increase agent efficiency. Routine tasks like order updates, reminders, and follow-ups run automatically in the background.

How quickly can enterprises deploy VAANI Omnichannel Dialer Solution?

Deployment is fast. VAANI can be implemented in days, not months, with seamless integration, minimal downtime, and complete onboarding support for agents, supervisors, and administrators.

Can VAANI handle large-scale outbound and inbound campaigns?

VAANI Omni channel Dialer Solution is designed for scale. It supports high-volume outbound dialing, multi-channel inbound handling, queue overflow management, and campaign automation—making it suitable for BPOs, BFSI, Telecom, eCommerce, and enterprise contact centers.

Can VAANI help increase sales and conversion rates?

Yes. VAANI’s intelligent dialing, automated follow-ups, and multi-channel engagement improve connect rates and reduce lead leakage, helping sales teams convert more prospects faster.

Does VAANI provide analytics and reporting?

Yes. VAANI Omni channel Dialer Solution offers real-time dashboards, agent performance metrics, campaign analytics, call dispositions, and customer journey insights to help CX leaders make data-driven decisions and improve ROI.

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Omni Channel Dialer Software Solution

Experience the power of our AI-powered Omni Channel Dialer Solution, trusted by global enterprises to deliver real-time performance and measurable results.

Award-Winning Omni Channel Dialer Solution for Modern Contact Centers

What you get with our advanced Omni Channel Dialer Solution?

Call Center Software With Customisable Multi-Level IVR – Self Service

Stay Up-to-Date With Advanced Analytics Through Our Agile CCaaS Solution

Inbound Call Center Solution That Gives Access To All Social Media Platforms

Omnichannel Contact Center Solution With API & CRM Integration

Dialer Solution That Shows Detailed Call Analytics

Role-Based User Access On Our Dialer Solution

What You Can with Omni Channel Dialer Solution

FAQs on Omni Channel Dialer Solution

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