Omni Channel Dialer Software Solution
Cut costs by 35% and boost agent productivity by 40% with our AI-driven omnichannel dialer trusted by global enterprises.
One Dialer to Unify Calling, Channels, and Performance
Customer conversations break when your teams juggle disconnected tools, missed follow-ups, and inconsistent routing.
VAANI by eDAS fixes that.
It brings inbound, outbound, IVR, analytics, and integrations into one intelligent dialer, so your team handles more conversations with less chaos.
What this means for your business:
- Faster connections with customers
- Better routing and fewer missed opportunities
- Real-time visibility into performance
- Consistent customer experience across channels
- Operations that scale without friction
What you get with our advanced Omni Channel Dialer Solution?
Everything you need to run a high-performance contact center without switching between tools.
What You Can with Omni Channel Dialer Solution
Go live quickly
Launch faster with a platform designed for rapid onboarding.
Run everything from one place
Inbound + outbound + routing + monitoring—without tool overload.
Scale without disruption
Add teams, campaigns, or locations without rebuilding workflows.
Support flexible work models
Hybrid teams stay aligned with centralized controls + visibility.
Choose dialer modes that fit your goal
Different dialing modes for different customer journeys.
Enterprise reliability included
99.95% uptime SLA + failover support for business continuity.
Ready to see VAANI in action?
FAQs on Omni Channel Dialer Solution
VAANI Omni channel Dialer Solution is an AI-enabled communication platform that unifies voice, SMS, email, WhatsApp, and chat to help enterprises connect with customers faster, increase conversions, and automate high-volume outreach. It centralizes engagement, boosts efficiency, and drives measurable ROI—ideal for CX-first organizations.
Yes. Our Omni channel Dialer Solution includes AI voicebots, chatbots, auto-dialing, automated notifications, and workflow automation that reduce manual work and increase agent efficiency. Routine tasks like order updates, reminders, and follow-ups run automatically in the background.
Deployment is fast. VAANI can be implemented in days, not months, with seamless integration, minimal downtime, and complete onboarding support for agents, supervisors, and administrators.
VAANI Omni channel Dialer Solution is designed for scale. It supports high-volume outbound dialing, multi-channel inbound handling, queue overflow management, and campaign automation—making it suitable for BPOs, BFSI, Telecom, eCommerce, and enterprise contact centers.
Yes. VAANI’s intelligent dialing, automated follow-ups, and multi-channel engagement improve connect rates and reduce lead leakage, helping sales teams convert more prospects faster.
Yes. VAANI Omni channel Dialer Solution offers real-time dashboards, agent performance metrics, campaign analytics, call dispositions, and customer journey insights to help CX leaders make data-driven decisions and improve ROI.
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