SMB - eDAS

Contact Center Software for SMBs — Let’s Make Every Call Count.

Quick to set up, easy to scale, packed with powerful features.

Grow Your Business with Contact Center Software for SMBs

Small and medium-sized businesses must deliver exceptional customer experiences without stretching their resources. VAANI makes this possible by integrating voice and digital channels into a single, user-friendly platform enhanced with AI and automation. With real-time analytics, an intuitive design, and scalable cloud solutions, VAANI enables you to offer fast, personalized service that builds customer loyalty. From managing calls and chats to social media interactions, VAANI equips your team to work efficiently, explore new channels effortlessly, and drive business growth—all without hefty costs or complicated setups. 

AI-driven Communication Hub Designed for SMBs

VAANI combines AI-driven tools and seamless workflows to boost agent productivity and elevate customer experiences—giving SMBs the edge to outperform competitors.

Explore the Essential Features of Contact Center Software for SMB That Fuel Growth and Enhance Customer Satisfaction.

Call Tracking & Recording

This feature can benefit SMBs by recording calls automatically or on demand, storing them securely in the cloud with unlimited storage. It helps monitor agent performance, ensure compliance, and improve customer service. Managers can access call recordings and reports to track key metrics like call resolution time, queue performance, and agent efficiency, enabling better training, feedback, and operational planning.

Reporting and Analytics

VAANI’s robust reporting and analytics tools help SMBs make data-driven decisions by tracking critical metrics like call volume, agent performance, and customer satisfaction. By analyzing trends such as wait time, call duration, and resolution rates, managers can optimize staffing, improve call routing, and identify areas for operational improvement. This ensures better efficiency, enhanced customer service, and maximizes ROI for your call center.

Call Barging, Whispering, and Monitoring

VAANI’s cloud telephony solution offers a customizable IVR system and intelligent call routing to enhance customer experience. It guides callers through self-service options and routes them to the most suitable agent based on their needs, reducing wait time and improving first call resolution (FCR) rates. Custom routing rules ensure even workload distribution, minimize transfers, and deliver tailored service, boosting efficiency and customer satisfaction for SMBs.

Multi-Level IVR & Automatic Call Routing

Call Masking

VAANI’s Call Masking feature ensures privacy and security by masking agents’ personal numbers with temporary, unique numbers during customer interactions. This protects both agents and customers, especially during follow-ups or issue resolutions outside the call center. It enhances customer trust, safeguards sensitive information, and maintains professionalism, making it a valuable tool for SMBs to deliver secure and efficient communication.

CTI/CRM Integration

VAANI’s CRM Integration enables agents to access customer information instantly during calls. This eliminates the need for customers to repeat themselves, ensuring personalized service. It also automates sales workflows, such as lead routing and click-to-call, improving efficiency and customer satisfaction. For SMBs, this means faster resolutions, better sales processes, and enhanced customer experiences with minimal effort.

Your Customers Deserve the Best – Deliver It with VAANI

Perfect for small businesses looking to enhance customer experiences without the hassle.

Your All-in-One Contact Center Software for SMB

Elevate your customer experience with VAANI—an AI-powered, all-in-one contact center solution designed to scale, simplify workflows, and drive long-term success.