Intelligent Knowledge Management Portal

Knowledge management refers to the process of gaining, storing and sharing information within the various process in a business. Doing so can enhance productivity and efficiency of the employees. The purpose of knowledge management is to enhance the performance and competitiveness of an organisation by leveraging its collective knowledge and expertise.

Through quick and easy access to information agents can address customer queries and complaints at a faster pace. Reducing average handle times and wait-times, an intelligent knowledge management portal can help businesses deliver an unparalleled customer experience.

Yes, an intelligent knowledge management portal can encourage self-coaching of employees by providing them with the tools and resources they need to learn and grow in their roles. With access to an extensive pool of information, employees can create avenues for continuous self-improvement and learning.

Customer experience is proving to be a differentiating factor for most businesses. However, addressing the wants and needs of your customer can require extensive access to resources and data. How can businesses make their customer experience nimble without compromising on quality?

eDAS’s Intelligent Knowledge Management Portal is a comprehensive platform which can be used to access a vast repository of knowledge to meet the fast-paced, individualistic, and flexible requirements of your organisation. Get a head-start on digitally transforming traditional methods of acquiring information through our enterprise knowledge management software. Reimagine development practices and customer engagement with our innovative intelligent knowledge management solutions.