Quality Management System

eDAS’s QMS can be availed as a standalone product or can be integrated with any dialer. Presently it is integrated with VAANI contact center solution, which improves operational consistency, boost productivity and helps in managing organisational costs. 

Yes, our enterprise quality management software functions independently regardless of any dialer integration. This helps in regulation of successful working practices, improves risk management, enhances participation of employees and increases customer satisfaction.

eDAS’s Quality Management System offers a multiple of differentiated benefits:

• Single interface for recordings and evaluation
• Variant audits mechanism available
• Enhances audit team productivity by automating reporting system
• Advanced and automated reporting system
• Interactive dashboard to give process insight
• Easy to use and easy to maintain data
• Can be integrated with any dialer

Audit forms can be made on the admin login portal in our eQMS, which provides better and consistent control of major business processes. This helps managing expenditure, saving costs within an organisation, and more.

At admin panel of our enterprise quality management software, admin can define process and can add multiple forms for the process. Our eQMS provides a systematic approach to lean process improvement by eliminating unnecessary activities and close gaps in performance.

Agents will get notification once they login using their user IDs. They can see their audit feedback form available for their view on our quality management system portal. They can keep a track of all the feedback they have got and can access the data anytime.

Advanced and automated reports are available in reports tab for download in our intelligent quality management system. You can access the information per your requirement from the portal anytime to identify quality issues, if any.