VAANI

Award-winning omni-channel dialer solution

Customers are at the core of any business. Offering niche experiences can therefore be key to fostering loyalty and encouraging advocacy. Equipped for all modes of communication, eDAS’s 360-degree contact center solution – VAANI brings the right resources, insights, and processes together, to help you step-up your customer experience.

Powered by intuitive technology, VAANI nurtures holistic interactions to help you adapt throughout the business cycle with agility and gain a competitive edge.

What you get with our advanced contact center solutions?

Call Center Software With Customisable Multi-Level IVR – Self Service

Get our sophisticated and customisable multi-level IVR self-service solution and take your inbound calling system to a whole new level. By implementing VAANI, the quintessential omni channel dialer solution, geographic routing, quickly answering calls, and improving customer satisfaction with pre-recorded messages are done appropriately and effectively. Ease incoming calls’ congestion and feel less overburdened by automating repetitive tasks!

Stay Up-to-Date With Advanced Analytics Through Our Agile CCaaS Solution

Monitoring inbound and outbound calls to take right actions based on real-time call center reporting and analytics is possible with the most premium customisable inbound call center solution– VAANI. Our supreme contact center solution helps call centers gain a competitive advantage by analysing metrics shown on portal. The best part – you can take strategic actions on right metrics to navigate your operations and sales reach new heights.

Inbound Call Center Solution That Gives Access To All Social Media Platforms

From accessing data through phone calls to social media handles, VAANI is the ultimate omnichannel dialer solution that provides unified communications. To study vast data, every piece of information must be in one place. VAANI is the most advanced tool you can rely on for quality call recording through any social media platform to bridge communication gap and skyrocket customer sales and services.

Omnichannel Contact Center Solution With API & CRM Integration

VAANI, the powerful call center software, comes with dialer-CRM integration through which you can build calling lists, quickly access any information you need, solve problems related to a particular geographical area, collect data from inbound calls, enable key call data to capture it automatically, maximise sales, record and listen in functions to monitor agent performance and lots more.

Dialer Solution That Shows Detailed Call Analytics

Any data can be analysed with powerful analytics to measure call centres’ overall efficiency and productivity. Hence, it is essential to gather detailed call matrices to perform calculations and obtain fruitful results. VAANI collects metrics, such as average handling time, call conversion and quality, by considering call resolution, call wrap-up time and customer satisfaction level.

Role-Based User Access On Our Dialer Solution

Auditing and managing network access is essential to information security. With numerous employees and users, assigning tasks based on everyone’s role should be implemented to reduce errors and enhance network security. The outstanding feature is that VAANI permits organisations to designate different permissions to the employees’ positions. Operational efficiency is maximised and streamlined!

What You Can

Quick to start
A one-stop solution for contact centers
Cost-effective approach
Multiple dialers to choose from
Rapid scalability
Flexible work models
Easily adaptable
99.95% uptime SLA with failover support

FAQs on Contact Center Solutions

What is a Cloud Contact Center?

A cloud contact center is a modern software platform that manages customer calls and interactions directly from the cloud. Agents use these dialer solutions to provide customer service for inbound and outbound communications and make it possible for agents and customers to connect through multiple platforms such as mobile, desktop, email, in-app chat, video, and more.

What are the channels that VAANI supports?

VAANI is an omnichannel dialer solution, which is supported on all channels such as voice, text, email, IVR, chat and more. The all-in-one contact as a service allows agents to offer a more tailored support to their customers.

Can VAANI be integrated with my CRM?

VAANI, the ultimate contact center solution, is open to all integrations and is capable of sending and receiving information with the help of API’s. With the help of customisable and agile call center solution, VAANI, you can answer calls anytime, anywhere.

How reliable is VAANI – the sophisticated dialer solution?

VAANI ensures complete security and reliability. It provides non-disruptive real-time updates with no maintenance windows, 27×7 NOC availability data centers, stringent administration, and physical and technical safeguards to ensure security and compliance.

What makes VAANI different from other Cloud Contact Centers?

VAANI ensures to keep the human element alive in the support experience as they believe it is the heart of customer support. With VAANI as the robust contact center solution for your organisation, you can unlock customer intelligence and insights that empower agents and organisations to deliver a more human experience.

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VAANI

What you get with our advanced contact center solutions?

Call Center Software With Customisable Multi-Level IVR – Self Service

Stay Up-to-Date With Advanced Analytics Through Our Agile CCaaS Solution

Inbound Call Center Solution That Gives Access To All Social Media Platforms

Omnichannel Contact Center Solution With API & CRM Integration

Dialer Solution That Shows Detailed Call Analytics

Role-Based User Access On Our Dialer Solution

What You Can

FAQs on Contact Center Solutions

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