EmailBot

An end-to-end email automation tool that uses deep learning and neural networks to understand the context of large unstructured emails. It uses unique pattern recognition algorithms that detect customer intent and automatically respond to queries or support requests for help with less or no human interference.

WHY EMAILBOT?

EmailBot provides a smart solution to offer an exceptional customer experience through automated emails.

BENEFITS WE PROMISE WITH EMAILBOT ARE:

Intent-Illigent

Advanced NLP capabilities combined with deep learning technology can determine the intent of email content using a unique pattern-based recognition method with over 95% accuracy. It can classify and tag emails with respect to the business process. It is capable of two-way communication, obtaining information and updating CRM, using entities extracted from e-mail, and creating tickets through CRM. It can also read and process attachments using proprietary OCR tools, and exchange attachments fetched from CRM.

Human-Oid

This is similar to human behavior in understanding long-tail, unstructured emails and identifying customer intent. It identifies relevant organizations and extract vital information from customers to contact CRM for verification or information to write automated responses. It can act as a virtual sales assistant using analytical models for smart cross sell or up sell products.

Accu-Rate

Advanced NLP capabilities combined with deep learning technology can determine the intent of email content using a unique pattern-based recognition method with over 95% accuracy.

FEATURES

EmailBot is a smart email automation solution that offers extensive features to solve customers’ queries and provide them an exceptional customer experience.

OUR SMART EMAIL AUTOMATION TOOL OFFERS FEATURES LIKE:

IMPROVES PRODUCTIVITY

Reduces workload from existing manpower by taking the burden of redundant, repetitive, mundane & un-intelligent work. It enables them to do more productive work in the same before.

OPTIMIZES COST

Help organizations achieve cost efficiency by paying per actuals / volume based subscription fee – pay per email

ENHANCES CUSTOMER DELIGHT

Huge increase in CSAT / NPS scores post implementation of EmailBot = more loyal customers / increased customer retention.

INCREASES QUALITY

Significant enhancement in quality & consistency of communication.

REDUCES TIME

90% reduction in response time; value for customer’s time.

ENJOY WIDE APPLICATION

Industry & Platform Agnostic Solutions

INCREASES OPERATIONAL EFFICIENCY

Takes care of seasonal volume fluctuations, attrition/inadequate training etc. Even huge surge in email volumes during peak seasons can be handled with the same efficiency, quality, consistency & timelines; with the same workforce.

INDUSTRY CATERED

EmailBot is automated email software tool that saves time and enhances quality of your customer experience.

EMAILBOT CATERS IN VARIOUS INDUSTRIES LIKE:

Banking & Insurance

Healthcare

Finance & Accounting

Invoice Processing

Logistics

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FREQUENTLY ASKED QUESTIONS

An email bot is an automated email tool that can respond quickly to incoming email leads. Using AI and contextual analysis, the tool delivers customized email responses and engage potential leads.

An email bot is pre-programmed with specific and detailed responses. For example, if someone emails you to ask about product pricing, your Email Bot could respond with a rate sheet. You can also test various messages to optimize their effectiveness.

Email bots can help qualify leads and schedule appointments for sales reps, all while saving you both time and money.

Email bots have two additional significant advantages, you can engage with 100% of your leads with customized messages. You can automate follow-ups and lead nurturing It does all of this in a natural, conversational way that’s often difficult to distinguish from a human response.

Chatbots and email bots complement each other by creating greater efficiencies in handling leads and inquiries. They work 24/7 and never call in sick. This allows businesses to engage with every contact and engage more deeply with conversational marketing.