Ensure every patient gets the attention they deserve with AI-driven Contact Center Software for Healthcare.
Step into the future of Contact Center Software for Healthcare, VAANI—a secure, intuitive solution built to redefine patient care. Connect effortlessly across channels, all while maintaining strict regulatory compliance. From managing appointments to tracking treatments, VAANI offers unwavering support for patients, care teams, and providers alike.
With AI-driven automation and EHR integration, VAANI streamlines workflows, enhances care quality, and boosts satisfaction. Give patients the digital tools they crave, while your team focuses on what matters most—exceptional care.
Streamline intake, improve communication, and ensure seamless care coordination with VAANI’s secure, integrated platform. Empower your hospital with responsive call center software, offering continuous patient access, appointment reminders, and email support—boosting satisfaction and operational efficiency effortlessly.
Contact Center Software for Healthcare – VAANI connects patients seamlessly via email, SMS, WhatsApp, and more, ensuring personalized, timely interactions. Simplify appointment booking, report access, and payments on preferred channels. Integrate systems for contextual conversations, track patient history, and enable remote consultations via video or chat. Enhance patient satisfaction, trust, and loyalty with a unified, multi-channel communication platform.
CRM-integrated Contact Center Software for Healthcare -VAANI enhances patient experience with self-scheduling, automated reminders, and real-time information access. Agents can view patient history, personalize conversations, and connect via preferred channels and time. Seamlessly integrated with in-house or third-party CRMs, it boosts agent productivity, ensures consistent communication, and streamlines workflows, making interactions efficient and patient centric.
VAANI’s intelligent call routing ensures patients are never left waiting. Capture inquiries from multiple sources, automate lead distribution, and assign calls to the best-suited agents based on language, query type, location, or custom criteria. With one-click activation and an on-screen address book, agents can seamlessly forward calls, reducing wait time and delivering efficient, patient-first service.
VAANI’s IVR system enhances patient experience by automating call handling, appointment scheduling, and call routing. It prioritizes urgent calls, reduces wait time, and offers self-service options for billing, urgent care, and more. With drag-and-drop menu customization, 24/7 availability, and automated SMS notifications, it boosts agent efficiency and ensures seamless, patient-friendly interactions, even outside office hours.
VAANI’s call monitoring feature empowers supervisors to track, record, and evaluate agent performance against set benchmarks. With real-time insights, detailed reports, and live screen monitoring, optimize call center operations and route priority calls to top agents. Enhance service quality and improve customer satisfaction with actionable analytics and performance-driven tools.
VAANI’s call masking feature ensures patient privacy and data security by hiding phone numbers during calls. Agents initiate calls via a click-to-call button, displaying only partial digits or a call center number. Comply with regulations, protect sensitive information, and record calls securely for quality assessment. Build trust and enhance productivity while maintaining a secure, compliant call center environment.
Empowering Healthcare providers to deliver exceptional patient experiences through smarter communication, seamless automation, and AI-driven self-service—because every interaction matters.
Let VAANI be the unseen force that makes every patient feel seen, heard, and cared for—24/7.
With VAANI, your contact center becomes a care catalyst—smarter, faster, and always patient-first.
Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.
Eureka Digitisation & Automation Services (eDAS). All Rights Reserved.
Design and Developed by Brandemic
