Omni Channel Dialer Solution Built for Daily Contact Center Operations
Manage voice and digital conversations from one place—while operations are live
VAANI helps contact centers run omnichannel operations without juggling multiple tools. It brings calls and digital conversations into a single system, giving supervisors real-time visibility and helping agents stay consistent across every customer interaction.
Omni Channel Dialer used by teams managing high-volume, multi-channel contact centers
Customer experience depends on how well your contact center handles conversations in real time. With VAANI by eDAS, contact centers handle calls and digital interactions in one place, making it easier to stay consistent across channels. VAANI brings agents, conversations, and live performance data into a single operational view—so teams can act before issues escalate.
Our Omni Channel Dialer is designed for day-to-day operations, helping teams adapt quickly without adding complexity., VAANI enables seamless, holistic conversations that help your teams adapt quickly, operate with agility, and gain a clear competitive advantage in every stage of the customer lifecycle.
What VAANI Omni Channel Dialer Solution Helps Your Contact Center Do Better
What You Can with Omni Channel Dialer Solution
Go live quickly
Set up campaigns and start calling in days—not weeks—without rebuilding your existing workflows.
Run all customer conversations from one system
Manage voice and digital interactions in a single interface, so agents and supervisors don’t juggle multiple tools.
Lower operational costs where it matters
Reduce spend on overlapping dialers, reporting tools, and manual monitoring by consolidating them into one platform.
Choose the right dialer for each use case
Use preview, progressive, predictive, or power dialing based on campaign goals and compliance needs.
Scale teams without operational friction
Add agents, campaigns, or queues instantly as volumes grow—no reconfiguration or downtime.
Adapt to process changes without rework
Modify scripts, routing rules, and workflows as business needs change—without custom development.
Stay online, always
99.95% uptime SLA with built-in failover support.
FAQs on Omni Channel Dialer Solution
VAANI Omni channel Dialer Solution is an AI-enabled communication platform that unifies voice, SMS, email, WhatsApp, and chat to help enterprises connect with customers faster, increase conversions, and automate high-volume outreach. It centralizes engagement, boosts efficiency, and drives measurable ROI—ideal for CX-first organizations.
CXOs invest in Omni Channel Dialers when multiple tools start slowing teams down and leadership needs a clear, real-time view of what’s happening on the floor.
It removes the need for agents and supervisors to juggle systems, making it easier to manage queues, monitor performance, and fix issues during live shifts.
It helps operations heads spot overload, quality drops, or delays while the day is still running—not after customers have already escalated.
Yes. Agents spend less time switching screens or re-entering information and more time actually handling customer conversations.
Yes. VAANI Omni channel Dialer Solution offers real-time dashboards, agent performance metrics, campaign analytics, call dispositions, and customer journey insights to help CX leaders make data-driven decisions and improve ROI.
It helps operations heads spot overload, quality drops, or delays while the day is still running—not after customers have already escalated.
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