Healthcare

Deliver Timely and Effective Patient Care

People are at the heart of healthcare businesses. That is why we are dedicated to helping care centers deliver accessible and quality services to their customers.

Healthcare businesses are now observing a shift from legacy models. In order to remain competitive, the industry needs to maintain a skilled workforce while adapting to evolving technology. Our highly personalised and secure engagement services enable workflow-management across multiple channels. Leveraging technology to reduce operational cost and provide affordable healthcare is essential to drive profitability in this sector. Equipped with robust digital products, solutions and services, eDAS can help your business transform with ease.

Key Features of Contact Center Solutions for Healthcare Industry

Enhancing Patient Access and Communication

Through our effective BPO services for healthcare, professionals can strategically monitor and improve safety and quality of healthcare 24×7. Our healthcare BPM professionals can increase the efficiency of service delivery, facilitate consumer and clinical decision-making, and build health skills and knowledge by supporting their home and other communities.

Workforce Management

With rising demand in healthcare sector, workforce planning has a crucial role in meeting challenges. With our proactive BPM services for healthcare industry, hospitals and healthcare units can strategise their workforce, take control of the shifting demands, and align staffs to meet set goals.

24/7 Availability

We are committed to enabling business operations anytime and anywhere. Our solutions are versatile and available for both on-premises and cloud deployment. Irrespective of time, our AI and NLP-driven bots operate continuously across various channels, including voice, chat, email, and social media, to ensure you consistently connect with your customers. These automated interactions assist healthcare professionals in reducing costs and alleviating workloads.

Sales & Lead Generation Support

Our tailored solutions facilitate smooth lead generation and sales closures for healthcare and medical sectors through a strategic approach. Our contact center solution offers diverse methods for customer outreach and features seamless platform integration. This integration also allows you to handle an extensive customer database all within one centralized system.

Exhaustive Knowledge Repository

Accessing customer data with agility is key to delivering a positive patient experience. With the help of our intensive repository of knowledge, search and identify highly-accurate actionable insights to deliver excellent customer satisfaction.

Employee Upskill

A healthcare provider must develop and retain skilled employees. eDAS offers need-based intelligent training that can be aligned to meet all business KPIs and performance outcomes.

Omnichannel Support

Our contact center solution provides multiple ways to reach out to customers such as chat, email, voice and social media channels. We offer easy platform integration that can help you manage a vast amount of customer database- all in one place.

FAQs

How can healthcare improve customer experience?

Delivering quality patient care and support can be a key to the profitability of healthcare businesses. With the help automated form-filling, AI technology, quick complaint resolution and employee training, organizations can enhance sales and thrive in disruptive markets.

What is the application of AI in healthcare?

AI has multiple impacts in healthcare businesses. Intelligent customer interaction, NLP-powered documentation and virtual healthcare is driving the future of the industry.

Why is digital transformation important in healthcare?

Digital tools empower businesses to track and monitor patient data. Through digital transformation care providers can enhance patient care and create value for their customers.

What is automation in healthcare?

Automation of repetitive tasks and free up time for healthcare executives to focus on high-priority and value tasks and enhance patient experience. Data tracking and analysis can provide healthcare businesses with a better understanding of customer behavior and obtain accurate and specific insights into customer data.

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Healthcare

Key Features of Contact Center Solutions for Healthcare Industry

Enhancing Patient Access and Communication

Workforce Management

24/7 Availability

Sales & Lead Generation Support

Exhaustive Knowledge Repository

Employee Upskill

Omnichannel Support

FAQs

What Can We Help You With?

Digital Products

Solutions

Services

Industries

Company

Resources

What Can We Help You With?