IT and ITES

Construct Digitally-enhanced Value Chains

IT and ITES businesses support increasingly complex activities that span across the entire value chain of any typical organization. Moreover, the era of digitization has opened up vast opportunities for IT businesses in terms of data and analytics initiatives. Investing in IT and ITES enterprise-wide transformation efforts is critical to manage supply chain disruptions, exceeding customers’ expectations, and minimize data and cyber security threats.

Streamline your IT and ITES business with eDAS’s cutting-edge technology and services. These offerings include in-depth analysis, real-time reporting, and unified data platforms that can help you manage all your workflows flexibly. Our all-in-one communication platform ensure hassle-free deployments and easy interaction capabilities. Spontaneous reporting, performance tracking and employee training tools assist IT and ITES businesses in retaining quality human capital with continuous upskilling and workforce management.

Solutions Delivered

Key Metrics Tracking

Our unified multi-channel platform allows you to track campaign performance for both online and offline marketing campaigns.

Compliance Risk Management

Our Speech Analytics & Synthesis solutions enable your business to offer your customers a secure & reliable customer journey. Company policies and procedures are adhered to in the development of solutions.

Workforce Management

With a plethora of opportunities in the IT and ITES industry, managing and organising a talented workforce is essential. Through our futuristic information technology enabled services, organisations can nurture skills of their crew to obtain a competitive advantage over other competitors. What’s more in the bucket? They can acquire quality talent that is significant in the entire management process through our IT & ITES service providers!

Sales & Lead Generation Support

Wondering how to boost your brand image for a successful, cost-effective option? Get the best ITES service providers at your doorstep! With our robust lead generation software solutions, organisations can improve their ROI and reach their target audience within the requested time with the correct approach.

FAQs

Why is customer experience important in the IT industry?

Providing customers with technical support and resolving issues is key to retention. IT and ITES industries must deliver exceptional customer support in order to ease usability and enhance loyalty.

What is digital transformation in the IT industry?

IT businesses can leverage digital transformation to capitalize on opportunities driven by evolving data and analytics capabilities. Cost-effective digital growth strategies can reap significant benefits and drive profitability in the sector.

How can automation benefit an IT organization?

Automation eases workflows and streamlines processes to focus on developing high-quality products and delivering valuable services.

What is data analytics in IT industry?

Data analytics can help IT organizations gain a competitive edge, improve customer experience and optimize supply chains through big data analytics and business intelligence.

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Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.