Logistics Industry

How does eDAS help the Logistics industry?

With eDAS track every leg of customer journey starting from warehouse to customers end

With the development of the logistics industry and the continuous increase of goods transportation, the requirements for a smoother and better customer journey are unprecedentedly high.

Our array of software solutions employ technologies such as contact center solution, RPA, voice synthesis and more.

VAANI for Enhanced Reporting and dash boarding

With VAANI you can choose your own KPI's and the way you want to present them to your target audience. VAANI brings your data to life with multiple dashboards and reports customizable as per your business needs.

Mobility

At eDAS we believe in business anytime anywhere. Our products are available on cloud as well as on premise along with remote workforce management and mobile access.

VoiceBot/ChatBot gives you the potential of your remote workforce with the latest in Cloud Communication Technology to cater to your customers’ from anywhere anytime. Win customer trust & provide your customers with unparalleled customer experience through our speech and text analytics solutions.

Customer Self Service

VAANI for self-service IVR - With VAANI IVR, you can choose how many levels of support you want to automate. VAANI enables you to – Setup multiple levels in IVR, Modify IVR as per your requirements, Use IVR to make process automated

Workforce management

Our intelligent Quality management system helps you in capturing customer feedback and responses via audits that helps process re-engineering thereby reducing process gaps to enhance customer experiences.

Also it enables you to extract and share perspective insights, anticipate needs, Optimize processes and focus on the right analytical approach

Employee Trainings and up skill

Our online self-learning product, intelligent knowledge management system gives you the platform to cater to all of your skilled or unskilled workforces, with the flexibility to assign courses to different learners. You can save time and money, as the cost of trainers is reduced and investment in infrastructure is minimal.

WHY CHOOSE eDAS?

We understand you have a choice when selecting a technology partner, so here are six reasons we think you’ll be
completely satisfied when you partner with eDAS.

Depth of Experience

We have years-long experienced employees with well-versed product knowledge that deliver exceptional solutions.

Shorter time to go-live

Our vast experience, a library of reusable codes, and streamlined project plans can help you achieve faster enablement of your customer.

Training and Empowerment

Knowledge transfer starts on day one that enables your team to acquire skills and confidence to successfully maintain and enhance the functionality of the system.

Flexibility

We have an experienced team that proactively flexes down as your internal team ramps up. We can deliver fully customized solutions with a quick deployment process.

Scalability

We deploy optimal teams with far more aggregate experience than our competitors. We help you expand your business with our smart-tech solutions.

Your success is our success

We’ll do whatever it takes to ensure our partners and their customers are successful.