Omni-Channel Contact Center Software

Omni‑Channel Contact Center Software

Delight every customer on every channel—voice, WhatsApp, SMS, email, chat, and social—managed from one AI‑smart workspace.

Transform Customer Experience with eDAS Omnichannel Contact Center Software

Deliver seamless conversations across voice, chat, email, WhatsApp, SMS, and social—on one AI-powered platform. eDAS unifies all customer interactions into a single, intuitive workspace, giving your team the tools to respond faster, personalize every touchpoint, and scale effortlessly with the cloud.

With smart automation, real-time analytics, and advanced routing, eDAS helps you cut costs, boost efficiency, and build lasting customer loyalty. From managing inbound calls to engaging customers on digital channels, our omnichannel contact center software empowers your business to grow without complexity.

Omnichannel Contact Center Software Built for Speed, Scale, and Smarter CX

VAANI combines AI-powered automation and seamless omnichannel workflows to boost agent productivity and deliver exceptional customer experiences—helping businesses stay ahead of the competition.

Fuel Growth and Loyalty with VAANI’s Omnichannel Contact Center Platform

Unified Interface for Every Conversation

Grow faster with eDAS Omnichannel Contact Center Software. Engage customers across voice, chat, email, WhatsApp, SMS, and social—all from one unified interface. Empower agents to manage multiple conversations seamlessly, boosting productivity, consistency, and customer loyalty.

Conversation Tracking & Recording

eDAS Omnichannel Contact Center Software records calls automatically or on demand, storing them securely in the cloud. Managers can access recordings and reports to monitor performance, ensure compliance, and improve customer service with smarter insights.

Call Barging, Whispering & Monitoring

eDAS Omnichannel Contact Center Software offers customizable IVR and smart call routing to enhance customer experience. Connect callers to the right agent faster, reduce wait times, and improve First Call Resolution while balancing workloads and boosting efficiency.

Smart CRM Sync for Better CX

eDAS Omnichannel Contact Center Software integrates seamlessly with CRM and workforce systems, giving agents instant access to customer data for warm, personalized interactions. Customers can connect on their preferred channels while your team manages every interaction from one unified platform.

Automated Task Management & Workflow Control

eDAS Omnichannel Contact Center Software streamlines workflows with smart automation. Set rules for events or time triggers—like auto-assigning conversations or sending notifications—to boost efficiency and enhance customer experience.

24/7 Smart IVR for Seamless Support

Deliver always-on customer support with an advanced IVR system that ensures quick query resolution and efficient call routing to the right agents.

Serve Smarter, Faster, Better with VAANI Omnichannel Contact Center Software

Designed for companies ready to deliver better customer experiences—minus the complexity.

Benefits of Omnichannel Contact Center Software

Transform customer experience with VAANI—AI-driven omnichannel contact center software that unifies channels, boosts efficiency, and scales with your business.