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Omnichannel Communication Platform - Solution Architect

Location: Thane

Experience: 10+ years

Domain: IT

Position Overview

We are seeking an Experienced Omnichannel Communication Platform Solution Architect with a clear vision and extensive experience in developing robust communication solutions. The ideal candidate will have strong expertise in Voice platforms such as Asterisk and FreeSWITCH, along with proficiency in troubleshooting networking and telephony issues using tools like Wireshark. This role requires deep knowledge in integrating various technologies including Kamailio for SIP call distribution, WebRTC and queuing mechanisms like RabbitMQ. Additionally, experience in integrating TTS and ASR engines (e.g., Azure, Amazon Polly, Google) and CRM systems (e.g., Salesforce, Zoho, Freshdesk, etc) is essential.

Key Responsibilities

Lead the end-to-end development of our omnichannel communication platform, from architecture design to deployment and maintenance.
Design and implement scalable, fault-tolerant Voice solutions using Asterisk, FreeSWITCH, and Kamailio, ensuring high performance and reliability across all dialing methologies such as Predictive, Progressive.
Troubleshoot networking and telephony issues using tools like Wireshark and implement effective solutions.
Integrate and optimize queuing mechanisms (e.g., RabbitMQ) and TTS/ASR engines (e.g., Azure, Amazon Polly, Google) for enhanced platform functionality.
Implement Kamailio for scaling SIP call distribution across multiple servers.
Develop and integrate WebRTC solutions for real-time communication across web and mobile platforms.
Implement scalable and secure solutions to enable seamless communication across multiple channels (e.g., web, mobile, email, SMS, social media).
CRM integration experience with platforms such as Salesforce, Zoho, Freshdesk, Freshworks, etc.
Capability to build the product from scratch with a strong understanding of cloud platforms (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes).
Strong knowledge of database technologies (e.g., MySQL, SQL Server, MongoDB, Redis, PostgreSQL) and scripting languages (e.g., Python, PHP, Perl, Java).
Expertise in SIP trunking, PRI integrations, and designing complex IVR solutions.
Strong Linux skills including shell scripting and core commands.
Design the structure for voice infrastructure and responsible for voice infrastructure management.
Experience with Business Telephony Services (On-Premise or SaaS).
Deep understanding and experience with VoIP CODECs (G.711, G.729, G.722, OPUS), technologies (WebRTC, H.323, SIP), and network analyzers.
Strong understanding and experience with Network Infrastructure (Firewalls, Routers, Switches & Wireless), WAN Technologies (MPLS, SD-WAN), and Data Center Technologies (Public & Private Clouds).
Familiarity with software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and related technologies).

Requirements & Qualifications

10+ years of hands-on experience in designing Omnichannel communication platforms, with specific expertise in Asterisk, FreeSWITCH, Kamailio, and related technologies.
Proficiency in troubleshooting networking and telephony issues using Wireshark or similar tools.
Experience with queuing mechanisms (e.g., RabbitMQ), TTS/ASR engines (e.g., Azure, Amazon Polly, Google), WebRTC, CRM integrations, and cloud deployment (e.g., Azure, AWS).
Strong database management skills (e.g., MySQL, SQL Server, MongoDB, Redis, PostgreSQL) and scripting languages (e.g., Python, PHP, Perl, Java).
Excellent communication skills and ability to collaborate with cross-functional teams.
Bachelor’s or Master’s degree in Computer Science or a related field.
Certification in VoIP technologies (e.g., Asterisk Certified Engineer, FreeSWITCH Certified Specialist).
Experience with Agile/Scrum methodologies and CI/CD pipelines.
Contributions to open-source Voice projects or a strong GitHub profile showcasing relevant projects.

Benefits

Competitive salary and comprehensive benefits package.
Opportunities for professional growth and career advancement.
Collaborative and inclusive work environment with a focus on innovation and continuous learning.

Joining eDAS means more
than just a career…

It’s an opportunity to contribute to a legacy of groundbreaking achievements! eDAS exemplifies a commitment to technological innovation, a customer-centric approach, and strategic partnerships. With a solid track record of pioneering innovation and a substantial and influential client base, eDAS offers professionals a platform to shape their careers and redefine their futures.

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Eureka Digitisation & Automation Services (eDAS) is a digital automation company producing in-house software solutions from On-premise to Cloud – Software as a Service (SaaS) Solutions.