Top 7 Robotic Process Automation (RPA) & Business Intelligence (BI) Trends for 2024 

As we dive into 2024, the technology landscape continues to evolve at a rapid pace. Two areas driving significant change are Robotic Process Automation (RPA) and Business Intelligence (BI).  

Together, they offer solutions to streamline operations, extract valuable insights, and empower businesses to make data-driven decisions.  

Let’s explore the top 7 trends poised to shape RPA and BI in this exciting year:



1. The Rise of Hyperautomation 

Forget simple automation – 2024 embraces hyperautomation. This powerful approach combines RPA with artificial intelligence (AI), machine learning (ML), and other technologies to automate complex tasks that were previously impossible.  

Gartner predicts that by 2024, 80% of organizations will adopt some form of hyperautomation, showcasing its transformative potential. (Source: Gartner) 

Learn more: How are Voicebots Amplifying the Voice of Customer Service? 


2. Democratization of Automation 

Goodbye, coding complexities! Low-code and no-code RPA tools are empowering citizen developers to build their own automations without deep technical expertise. This opens doors for broader adoption across departments, fostering innovation and agility. 



3. AI-Powered RPA: Intelligent Automation Takes Center Stage 

Simple task automation is yesterday’s news. In 2024, we’ll see RPA infused with AI capabilities like natural language processing (NLP) and computer vision. These “intelligent bots” can handle unstructured data, learn from experience, and make real-time decisions, pushing the boundaries of automation.  


4. Focus on Vertical-Specific Solutions 

One-size-fits-all solutions are fading away. RPA vendors are developing industry-specific tools tailored to the unique needs of sectors like healthcare, finance, and manufacturing. This targeted approach delivers increased ROI and faster implementation times.  


Explore more: Top 7 Contact Center Solution Trends for 2024 


5. Business Intelligence Gets Real-Time and Embedded 

Static reports are passé. Real-time BI dashboards and embedded analytics are becoming the norm, providing decision-makers with up-to-the-minute insights directly within their workflows. This fosters faster reaction times and data-driven decision-making at all levels.  


6. Ethical Considerations and Governance Come to the Forefront 

According to World Economic Forum, as automation expands, ethical considerations and responsible governance become paramount. Organizations will prioritize transparency, explainability, and fairness in their automation strategies, ensuring responsible AI and a human-centric approach.  


7. The Fusion of RPA and BI: Unlocking Deeper Insights 

The integration of RPA and BI will unlock powerful potential. RPA bots can automate data collection and preparation, feeding it into BI tools for richer analysis. This symbiotic relationship fosters data-driven decision-making and optimizes business processes like never before.  


Read more: Top Chatbot Trends for 2024: Unleash the Conversational Evolution 



2024 promises to be a year of significant advancement in RPA and BI. By embracing these trends, organizations can unlock new levels of efficiency, gain deeper insights from their data, and make informed decisions that propel them forward.  

As automation becomes more intelligent and accessible, the potential for innovation and growth is limitless. Are you ready to join the wave?



FAQs on RPA & BI Trends in 2024 


What’s the hottest trend in RPA for 2024? 

Hyperautomation! It combines RPA with AI for tackling complex tasks previously impossible, like intelligent data processing and decision-making.


How will BI become easier to use in 2024? 
Low-code/no-code tools and embedded analytics empower “citizen developers” to build BI dashboards without deep technical knowledge, making it more accessible across departments. 

What are the ethical concerns surrounding RPA and BI? 

Transparency, explainability, and fairness are crucial. Organizations need to ensure responsible AI implementation that avoids bias and maintains human oversight. 


How will RPA and BI work together in 2024? 

Integration unlocks deeper insights! RPA automates data collection and prep, feeding it to BI tools for richer analysis, optimizing processes and driving data-driven decisions. 


Which industries will benefit most from RPA and BI in 2024? 

Vertical-specific solutions are on the rise! Healthcare, finance, and manufacturing will see tailored tools addressing their unique needs, leading to faster implementation and higher ROI. 





eDAS is a leading provider of digital automation solutions, offering cutting-edge Software-as-a-Service (SaaS) solutions to help businesses operate more efficiently. Their comprehensive array of products, solutions and services are tailored to meet each customer’s unique needs. eDAS has a strong presence in India, Africa, the Middle-East, the UK, and USA, and serves both enterprise and mid-market customers around the globe. Their mission is to help customers simplify their business operations through digital transformation. They pursue this goal by utilizing the latest technologies and delivering uncompromised quality to achieve an improved customer experience, greater data exchange, enhanced security and process-oriented solutions. 

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