10 Tips to Reimage Your Traditional Contact Center with Digital Technologies
In a world where technology reigns supreme, businesses must adapt to meet the changing needs and expectations of their customers. The traditional contact center, once the backbone of customer service, is now undergoing a transformative journey as digital technologies revolutionize the way we communicate. To stay competitive in this digital age, organizations must reimagine their […]
Difference Between On-Premise, Cloud and Hybrid Contact Center Solutions
Contact centers are a vital component of modern businesses, providing a platform for effective customer engagement and support. When it comes to choosing the right contact center solution, organizations are faced with three primary options: on-premise, cloud, and hybrid. On-premise solutions involve hosting the contact center infrastructure locally within the organization’s premises, offering complete control […]
How did contact center solutions evolve digitally over time?
The customer service industry has come a long way since the days of manual switchboards and paper logs. Over the past few decades, contact center solutions have undergone a significant evolution in terms of their technology, processes, and customer service delivery. What began as simple phone-based support centers have now transformed into omnichannel hubs that incorporate chat, […]
Top 7 Predictions About Future of Contact Center Solutions
In today’s fast-paced business world, customer service has become a critical differentiator for companies across various industries. With the ever-increasing customer expectations, companies are continuously striving to deliver personalized and seamless customer experiences. As a result, contact center solutions have become an integral part of businesses to manage customer interactions efficiently. With advancements in technology, […]
From History to Modern Era: This is How Contact Center Solution Evolution Took Place
The evolution of contact center solutions can be traced back to the early days of telephony, when businesses relied on simple phone systems to interact with customers. Over time, advancements in technology have transformed contact centers into sophisticated hubs of customer engagement, incorporating a variety of communication channels such as email, chat, social media, and […]
Top 10 Contact Center Solution Trends 2023 That Everyone Must Look For
After COVID-19 pandemic, the B2B market is set to accelerate globally across various industries, such as healthcare, banking and finance, e-Commerce, automobile, real estate, IT & ITES, and more. As a result, brands must focus on key strategies to meet the ever-changing customer demands. Whether it’s to redefine their organisation structure or follow the present […]
Top 9 Trends for Business Process Automation & Digitisation in 2023
Process automation trends play an important role in industrial automation and digitisation as they provide insights into the changing needs and expectations of customers, businesses, and society as a whole. Understanding these process automation trends can help businesses identify opportunities for automation and digitisation that can improve efficiency, reduce costs and enhance customer experiences. RPA […]
Top 10 Barriers & Ways to Overcome to AI Adoption
Artificial Intelligence (AI) has become a buzzword in the business world, and companies across various industries are keen to adopt it to improve their operations and stay ahead of the competition. Per IBM, Today, 35% of companies reported using AI in their business, and an additional 42% reported. However, despite its potential benefits, AI adoption […]
How can VAANI – the virtual contact center solution – accelerate your business growth?
In today’s fast-paced business world, it is critical for companies to provide top-notch customer service while also keeping costs under control. One solution that is gaining popularity is the virtual contact center solution. This technology allows companies to handle customer inquiries, orders, and complaints through a remote team of agents, rather than maintaining a physical […]
Ways to Implement VAANI – The Customisable & Agile Contact Center Solution into Your Organisation
Customers look for a seamless experience across all channels for their queries. Per call center customer statistics, 91% of consumers reported poor customer service in 2021. Moreover, 88% of customers feel that the experience a company provides is as important as its product and services. In such a scenario, there’s an ultimate need to adopt […]
