B2B customers often have unique needs and requirements, and may require more personalised attention than B2C customers. A contact center solution can provide tools for customising customer interactions and providing tailored solutions, helping to build trust and loyalty with customers.
According to Fortune Business Insights, the global contact center as a service (CCaaS) market size is expected to grow to USD 15.07 billion by 2029. Also, the market will most probably increase as there is a huge demand for AI-powered contact center solutions to enhance customer experience.
If you are looking for a contact center solution that can rapidly boost your sales, then VAANI omnichannel dialer solution is the perfect fit for the role! Wondering what are the reasons to go for VAANI omnichannel dialer? Here they are!
Reasons to Choose VAANI – The Ultramodern CCaaS Software Solution for Your Organisation
According to Markets & Markets, the cloud-based contact centers are estimated to grow from USD 6.8 billion in 2017 to USD 20.9 billion by 2023 at a CAGR of 25.2%. In such a scenario, what’s making you wait to adopt a futuristic call center software solution that will help your organisation boost sales and growth?
Here are the top reasons that will make you pick up VAANI omnichannel dialer solution to solve all your customer requirements:
VAANI contact center solution includes a predictive dialer, which uses algorithms to automatically dial multiple phone numbers simultaneously, based on available agent capacity. Predictive dialing helps maximise agent productivity and minimise idle time, by ensuring that agents are always on a call.
VAANI omnichannel contact center solution also includes a preview dialer, which allows agents to preview customer information before placing the call. This helps agents prepare for the call and provide more personalized customer experiences.
VAANI CCaaS software solution has a progressive dialer, which automatically dials the next available phone number when an agent becomes available. This helps reduce wait times for customers and ensure that agents are always engaged in a call.
Lastly, VAANI contact center solution includes compliance management features, such as the ability to scrub phone numbers against do-not-call lists, and to automatically disconnect calls that are unanswered or go to voicemail.
Read more: Need for Dialer Software for Outbound Call Centers
Per 99Firms, 79% of customers would like to go for a live chat over phone conversations or do a video call for different kinds of interactions.
VAANI contact center solution has an omnichannel communication platform that allows customers to interact with the contact center through a variety of channels, including phone, email, chat, and social media. This helps ensure that customers can choose the channel that is most convenient for them, and provides a seamless customer experience regardless of the channel.
VAANI omnichannel contact center solution includes a unified agent desktop that integrates all customer interactions into a single interface. This feature of VAANI call center software solution
helps agents to more easily manage and respond to customer inquiries across multiple channels, improving agent efficiency and reducing the likelihood of errors or duplicated efforts.
Call Routing and Distribution
VAANI inbound call center solution includes an interactive voice response (IVR) system that prompts callers to select the reason for their call using touch-tone or voice recognition technology. Based on the caller’s selection, the IVR system routes the call to the appropriate department or agent, reducing wait times and ensuring that customers are quickly connected to the right resource.
VAANI contact center solution possesses skills-based routing, where calls are directed to agents based on their skill set, experience, or language fluency. Skills-based routing can help ensure that customers are connected to agents who are best equipped to handle their inquiry or issue, improving customer satisfaction and reducing call handling times.
VAANI omnichannel contact center solution manages real-time analytics in several ways. It includes a real-time monitoring and reporting system that provides up-to-the-minute data on call volumes, wait times, agent performance, and customer sentiment. This data provided by VAANI call center software solution can be displayed in a dashboard that is accessible to managers and supervisors, allowing them to quickly identify trends and areas that require attention.
By using machine learning and artificial intelligence algorithms to analyse this data in real-time and make recommendations, VAANI contact center solution improves call center performance. For example, the solution suggests changes to staffing or call routing strategies based on changes in call volumes or customer sentiment.
Learn more: On-Premise Vs Cloud Contact Center: How to Make the Right Choice?
Call Recording and Monitoring
VAANI inbound call center solution has a call recording feature that automatically records all incoming and outgoing calls. This recorded data can be stored in a secure database and accessed by authorized personnel, such as supervisors or compliance officers, for quality assurance and compliance purposes.
VAANI omnichannel dialer solution possesses a call monitoring feature that allows supervisors or managers to listen in on live calls, or to review recorded calls, in order to evaluate agent performance and provide coaching or feedback. Call monitoring can help supervisors to identify areas where agents may need additional training, and to provide feedback to agents in real-time to improve customer service.
VAANI contact center solution has automated quality assurance tools that use speech analytics or machine learning algorithms to analyse call recordings and identify trends or patterns in customer interactions. For example, these tools may analyse the tone and sentiment of customer interactions, or track how often certain keywords or phrases are used by agents. This data can be used to identify areas for improvement and to provide targeted coaching to agents.
VAANI is accessible through a web-based interface that is compatible with multiple operating systems, such as Windows, MacOS, or Linux. This allows agents to use the contact center solution on the device of their choice, without being restricted to a specific type of hardware or software.
Moreover, VAANI is accessible through a mobile app, allowing agents to use the solution on a variety of mobile devices, such as smartphones or tablets. This can enable agents to work remotely or to access the solution while on the go.
VAANI contact center solution includes features such as screen sharing and video conferencing, which can be accessed through a web-based interface and are compatible with a variety of devices and operating systems.
Flexible IVR (Interactive Voice Response) System
VAANI contact center solution allows for customisation of the IVR prompts and menu options, allowing organisations to create a tailored experience for their customers. This can help ensure that customers can easily navigate the IVR system and quickly access the resources they need.
VAANI dialer solution includes speech recognition technology, allowing customers to use their voice to interact with the IVR system, rather than using touch-tone prompts. This can provide a more natural and intuitive experience for customers, improving customer satisfaction and reducing call handling times.
VAANI dialer solution provides a modern and intuitive user interface that is easy to use, with clear navigation and organisation of information. This can help ensure that agents can quickly find the information they need, reducing training times and improving productivity.
VAANI contact center solution offers customisable dashboards, which allow agents to personalize their interface and prioritize the information that is most relevant to their role. This helps agents to focus on the tasks and metrics that are most important to their job, improving efficiency and job satisfaction.
VAANI dialer solution includes features such as drag-and-drop functionality, which can make it easier for agents to perform tasks such as creating or updating customer records. This can help reduce errors and improve data accuracy.
Know more: Knowledge Management in Contact Center
VAANI includes self-service options, such as automated IVR systems, AI chatbots, Intelligent Knowledge Management Portal & Quality Management System. This prominent feature of VAANI call center software solution reduces call volumes and free up agents to handle more complex inquiries, which can help reduce staffing costs.
The best part is VAANI contact center solution provides tools for remote work or work-from-home agents. This minimises the need for physical office space and other infrastructure costs associated with a traditional contact center.
VAANI contact center solution boosts scalability and flexibility, allowing organisations to quickly adjust to changes in customer demand or business needs. This ensures that the contact center can effectively handle spikes in call volumes or other unpredictable events, without compromising on the quality of customer service.
These were the crucial features that make a VAANI dialer solution agile. By considering the key features mentioned above, you can choose a hi-tech dialer solution, like VAANI, that meets your business needs and helps you provide an excellent customer experience.
When 62% of modern businesses plan to implement a cloud-based contact center solution, what’s stopping your business to heighten scalability and financial flexibility of your organisation? By leveraging the benefits of a customisable CCaaS solution, businesses can increase efficiency, improve customer experience, and stay ahead of the competition.
FAQs on VAANI – The Best Contact Center Solution
- How to choose a contact center solution?
You can choose the best CCaaS software solution according to your business needs, by evaluating your budget, researching available options, checking for integrations, testing the solution, considering customer support and getting feedback from users.
- What key features make VAANI an agile dialer solution?
Key features like automated dialing, real-time analytics, customisable scripting, flexible IVR system, multi-channel integration, scalability, user-friendly interface and multiple device compatibility make VAANI an agile, customisable and hi-tech dialer solution.
- What are the benefits of having VAANI as an omnichannel dialer?
Customisable CCaaS solutions, like VAANI, allow you to configure the platform to meet the unique needs of your business, including custom integrations, custom scripting, and custom reporting. Moreover, VAANI contact center solution provides the ability to create custom reports and analytics that give you valuable insights into your business, such as call volume, call duration, and customer satisfaction.
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