Top 9 Trends for Business Process Automation & Digitisation in 2023 

Process automation trends play an important role in industrial automation and digitisation as they provide insights into the changing needs and expectations of customers, businesses, and society as a whole. Understanding these process automation trends can help businesses identify opportunities for automation and digitisation that can improve efficiency, reduce costs and enhance customer experiences. 

RPA automation and robotic automation can help businesses make sense of this data by providing tools for data processing, analysis, and visualisation. As businesses collect more data, they are looking for ways to use it to gain insights into their customers and operations. 

So, what are these trends for business automation & digitisation? Let’s have a look at them! 


Top 9 Trends for Business Process Automation & Digitisation 


Artificial Intelligence

AI is the major business process automation trend because of its significant growth in the use cases in the RPA automation and industrial automation sectors. The idea of AI has always been associated with the future, and rightfully so. It wasn’t easy to envision machines capable of making strategic decisions and advancing automation. However, AI is no longer a far-fetched concept but a present reality. Per Business Wire, the AI market is expected to grow at an annual rate of 52% by 2025. 

Artificial Intelligence is a fundamental technology of digital transformation that can assist businesses in scaling up. With the emergence of advanced techniques such as machine learning, deep learning, natural language processing (NLP), and predictive analytics, AI is now gaining ground across industries and throughout various departments of organisations.  

AI tools learn from historical data, making constructing a successful digital transformation framework tailored to an organisation’s specific needs easy. 


Learn more: Top 10 Reasons to Choose VAANI as a Robust Contact Center Solution 


Increase IT Budget

That’s an interesting industrial automation trend to keep an eye on. Per Gartner, the worldwide IT spending will be more than $4 trillion in 2023. With the increasing adoption of digital technologies, it’s not surprising that IT budgets are also growing.  

Investing in the right digital transformation tools can significantly impact an organisation’s bottom line, so it makes sense that businesses are willing to invest in these technologies.  

Additionally, as businesses continue to rely on data and analytics to drive decision-making, it’s not surprising that investment in business intelligence and data analytics tools is also growing. Similarly, cybersecurity is becoming increasingly important, and organisations need to invest in information security to mitigate the risk of cyber threats. 



Businesss process automation is a rapidly growing trend in digital transformation, as it allows companies to reduce employee workloads, simplify processes, and optimize productivity.  

As automation gains more recognition, we predict that 2023 will be the year it evolves into hyper-automation, which goes beyond eliminating repetition to focus on delivering value and drastically reducing operational costs.  

For instance, automating repetitive manual approval processes can enhance productivity and streamline operations. To learn more about how automation supports the progress of digital transformation in enterprises, please refer to additional resources. 


Citizen Development

Contrary to popular belief, digital transformation can be achieved through highly experienced developers and citizen development. Citizen development empowers non-technical and semi-technical employees to create digital applications and solutions that cater to specific requirements.  

This approach not only increases development resources but also accelerates business value. When business users are involved in the development process, it produces more powerful applications that align with the organisation’s challenges and requirements.  

This also ensures that the IT department is not overloaded with work. In 2023, we anticipate that organisations will adopt a tiered approach to app development. While core developers will still develop business-critical (Tier 1) applications, citizen developers will develop and deploy the bulk of Tier 2 apps. 



Digitisation has been around for a while, but it will continue to be a trend in the upcoming year. Many people assume that digitisation is merely the absence of paper. However, digitisation goes beyond eliminating redundant pieces. It is the first stage of digital transformation, where it reimagines work to drive maximum collaboration, efficiency, and transparency.  

This can be a significant challenge, particularly for smaller businesses where employees often juggle multiple roles. Digitisation streamlines and automates disparate business processes into efficient workflows. In 2023, we expect more businesses to adopt digitisation as their initial step toward digital transformation. 


Know more: Key Insights on Industrial Automation Market 


Cloud Transformation

This is one of the important business process automation trends. Cloud transformation is a solution for organisations that wish to migrate mission-critical applications to a secure cloud environment, resolving issues related to availability and performance. The advantages of cloud transformation encompass secure and efficient data sharing, improved scalability, flexibility, and accelerated time-to-market.  

Although cloud transformation is not new, 2023 is anticipated to witness a significant increase in organisations transitioning to cloud-based solutions, utilizing it as a foundation for enhanced security, mobility, and large-scale transformation. 


Business Transformation

Business transformation involves implementing significant changes in an organisation’s philosophy and operations, including personnel, processes, and technology modifications. The primary objective is to enhance efficiency, create additional value, and pivot strategically.  

In the upcoming year of 2023, companies are expected to leverage technology to accomplish the business transformation. This approach not only brings about a shift in the way organisations perceive technology and change but also redefines overall business operations. 


Hybrid Workforce

The pandemic has compelled organisations to embrace hybrid work, allowing employees to choose when to work from home or come to the office. However, with the world gradually recovering from the pandemic’s impact, there is a growing debate on whether hybrid work still has a place in today’s world. 

Hybrid work offers unique benefits that both organisations and employees have reaped. Companies save on infrastructure costs and attract top talent by offering flexible work experience that promotes work-life balance. These benefits are compelling and have become a significant factor that younger workers consider when selecting their next job. 



Business app development has become an essential component of digital transformation. With the high demand for apps, organisations have recognised the need to develop them in-house. This is where low-code and no-code approaches become valuable. 

Low-code platforms empower everyone to develop apps instead of limiting them to technical personnel, IT developers, and coders. Meanwhile, no-code accelerates digital transformation by reducing the time and costs required to develop and deploy apps while enhancing the development lifecycle. In 2023, we expect more organisations to adopt the low-code, no-code approach and increase its adoption. 



In summary, business process automation and digitisation trends play a crucial role in driving automation and digitisation by providing insights into changing customer needs, new technologies, and shifting business practices.  

Businesses that stay on top of these RPA automation and industrial automation trends can identify new opportunities for business process automation and digitisation that can help them stay competitive and meet the changing needs of their customers. 

Get in touch with eDAS to stay updated with business process automation and digitisation trends and implement any of them at your premises.  


Explore more: Importance of Automation in Revolutionising B2B Markets 


FAQs on Business Process Automation & Digitisation


1. What is business process automation & digitisation? 

Business process automation refers to the use of technology and machines to perform tasks that were previously done by humans. Digitisation refers to the process of converting information, data, or processes from analog or physical formats to digital formats. 


2. What is automated digital technology? 

Automated digital technology refers to the use of technology to automate digital processes. This can include the use of software, algorithms, and machines to perform tasks such as data entry, analysis, and processing. Automated digital technology can help improve the speed, accuracy, and efficiency of digital workflows, reducing the need for manual intervention. 


3. What is the importance of digitisation and automation? 

Digitisation and automation can help organisations become more efficient, reduce costs, innovate faster, better insights and decision-making and provide better services to their customers, ultimately leading to improved business outcomes. 


eDAS is a leading provider of digital automation solutions, offering cutting-edge Software-as-a-Service (SaaS) solutions to help businesses operate more efficiently. Their comprehensive array of products, solutions and services are tailored to meet each customer’s unique needs. eDAS has a strong presence in India, Africa, the Middle-East, the UK, and USA, and serves both enterprise and mid-market customers around the globe.  Their mission is to help customers simplify their business operations through digital transformation. They pursue this goal by utilizing the latest technologies and delivering uncompromised quality to achieve an improved customer experience, greater data exchange, enhanced security and process-oriented solutions. 

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