VoiceBot

WHAT IS A VOICEBOT

A Voicebot is an artificial intelligence (AI) & Natural Language Understanding (NLP) based voice solution that allows Customer Contact centers to automate simple & repetitive tasks that would otherwise consume large bandwidths of CX & Sales teams & also create human like interactive voice response systems where customers can interact & navigate with the system by speaking rather than pressing numbers. Voice bots are also called voice assist or Voice assistant and are now becoming the next best thing when it comes to digitization of your customer experience or sales department by not only allowing customers the flexibility and ease of self service, but also bringing in operational efficiencies by hiving of repetitive and mundane tasks to the voice bot & allowing customer experience teams to focus on more complex and critical tasks

How does a voicebot work

Voice bots work on AI technology that identifies key triggers & markers in a customer’s speech that have been predefined to identify the best response. The solution then uses a Text to Speech Engine (TTS) that helps convert the audio conversation to a text transcript.

WHAT ARE THE BENEFITS OF VOICEBOTS?

Ease of Use

Voice bots allow customers to interact with self-serve systems using voice communication rather than depending on legacy IVR options.

Greater Customer Experience

Customers have the flexibility of getting a resolution to their queries immediately using a voice assist or self-serve solution without having to wait for a human agent to assist them. This provides for enhanced customer experience.

Flexibility

Voice bots allow you to bring in a high level of flexibility in your contact center & customer experience journey. Voice bots go beyond understanding words as they also focus on identifying customer sentiments & provide a effective response basis the conversation.

Ever Evolving

Voice bots are continuously improving themselves thus ensuring that resolution rates and quality of service improves, something that would not be possible if you are using a legacy IVR.

Integration

Voice bots can be easily integrated with a wide bouquet of customer service tools like Call center automation platforms, CRM’s, Knowledge base etc

USP FEATURES THAT CAN BE IMPLEMENTED
IN THESE INDUSTRIES

BANKING AND FINANCIAL SERVICES

Our cloud based AI voice & chat solutions are easy to integrate offering a multi-channel environment for banking, financial services, investment and collection agencies a

Remote Agents

Empowering your remote workforce with the latest in cloud communication technology to cater to the customers needs

Sales & Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allows you to boost sales using a targeted approach.

Customer Support & feedback

Win customer trust & provide your customers with unparrelel customer experience through our speech analytics and Chabot solutions

Compliance

Our Speech analytics & synthesis solutions allow to provide your customers with a secure a reliable journey customized as per your business needs

IT & ITES

Our multi channel platform allows for easy to use and hasslefree deployment for effortless interaction enabling your customer experience & sales team with a unified platform offering deep analytics , real-time reporting & flexibility

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Track Marketing ROI

Our unified platform allows tracking of campaign performance by linking missed call solution to your online & offline campaign.

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology

Compliance

Our Speech analytics & synthesis solutions allow to provide your customers with a secure a reliable journey customized as per your business needs

HEALTHCARE INDUSTRY

Provide your customers with a easy to use engagement model using cloud based solutions that ensure reduced wait time & create a personalized interaction.

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Compliance

Our Speech analytics & synthesis solutions allow to provide your customers with a secure a reliable journey customized as per your business needs

AUTOMOBILE

Our cloud based AI voice & chatbot solution allows manufactures, self- driven cars, rentals, resale platform streamline customer engagement & convert leads thus offering seamless customer experience

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Compliance

Our Speech analytics & synthesis solutions allow to provide your customers with a secure a reliable journey customized as per your business needs

Customer Support & feedback

Win customer trust & provide your customers with unparrelel customer experience through our speech analytics and Chabot solutions

Logistics & Delivery

Secure customer journey with our automated closed based engagement platform

REAL ESTATE

Our Cloud based Al voice & chat solution allow you to boost your online and offline sales marketing campaigns by identifying leads and ensuring minimal lead loss due to missed calls

Remote agents

Empowering your remote workforce with the latest in Cloud Communication Technology to cater to your customers' needs from anywhere

Sales & Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allows you to boost sales using a targeted approach.

Customer Support & Feedback

Win customer trust & provide your customers with unparalleled customer experience through our Speech Analytics and Chatbots/Voicebots solutions

Compliance

Our Speech Analytics & synthesis solutions allow to provide your customers with a secure & reliable journey customized as per your business needs.

Logistics & Delivery

Secure your customers' journey with our reliable and Automated Cloud-based engagement platform customized as per your business needs.

TRAVEL & TOURISM

Allow your customers to experience world class customer experience using our cloud based voice & chat platform creating smart channels for your customers to interact with you anytime.

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Compliance

Our Speech analytics & synthesis solutions allow to provide your customers with a secure a reliable journey customized as per your business needs

Customer Support & feedback

Win customer trust & provide your customers with unparrelel customer experience through our speech analytics and Chabot solutions

Logistics & Delivery

Secure customer journey with our automated closed based engagement platform

LOGISTICS

Our customized closud based solutions provide you with vital business insights about our customers needs that allow for improved customer experience enabling you to maximize teams efficiency.

Remote Agent

Empowering your remote workforce with the latest cloud communication Technology

Sales and Lead Generation

Our customized sales solutions allow for seamless lead generation & sales closures that allow you to boost sales using a targeted approach

Compliance

Our Speech analytics & synthesis solutions allow to provide your customers with a secure a reliable journey customized as per your business needs

Customer Support & feedback

Win customer trust & provide your customers with unparrelel customer experience through our speech analytics and Chabot solutions

Logistics & Delivery

Secure customer journey with our automated closed based engagement platform

INDUSTRY CATERED

BPO/Outsourcing

E-Commerce & Retail

Healthcare

Education

Banking & Insurance

Marketing Agencies

Hospitality

WHY CHOOSE eDAS?

Our voice bots are capable of providing a high level of accuracy as they rely on knowledge base that uses advanced deep learning to create knowledge libraries. our solution is best suited for customer support, lead generation & sales using both voice & chat channels and providing you customers with an Omni channel experience through voice, Website, WhatsApp and virtual assistant AI-technologies like Google Assistant & Alexa.

To learn more about our Voice Bot Solutions you can reach out to us on XXXXXXX or write to us on XXXX

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FREQUENTLY ASKED QUESTIONS

A voice bot is a conversational agent capable of communicating with a customer via voice alone. Voice bots can ingest, analyze, interpret, and respond to customer inquiries spoken to them in natural language, with the end goal either being able to answer a customer. If the voice bot is unable to answer a question for any reason, it can pass the inquiry onto a human agent for additional support.

More and more companies are using chatbots as part of their overall customer service experience today. In fact, based on a recent Juniper Research study, chatbots are projected to drive cost savings of over $8 billion per year by 2022 in the banking and healthcare sectors alone.

Voicebot help transform the customer service experience through conversation. By simulating real-life human interactions through voice bots, businesses can further streamline the customer journey and reduce the number of contacts into the customer support team.

Voice bots must be able to synthesize a voice request, which then becomes converted into text for processing, in order to provide an accurate vocal response in return—all within a matter of seconds.

The biggest benefit of voice bots is their inherent accessibility: inputting a request can be 100% hands-free, without ever needing to input text manually. And seeing how voice search, for example, is becoming a bigger trend among consumers, it only makes sense that voice-based customer service, through voice bots, will follow that same trajectory.

The rapid progression of speech and voice recognition technologies has caught the attention of several large companies, including Google, Apple, Microsoft, and Amazon globally as well as Baidu, Xiaomi, and Alibaba in China. They all anticipate that the voice assistant market will be driven by the widespread adoption of connected devices, which is expected to be a $20+ billion market over the next five years.

As of now, the biggest drivers of speech and voice recognition connected devices in the market are Google Nest (formerly known as Google Home) and Amazon Alexa—with new entrants in the marketing popping up each day.

The popularity and adoption of voice bots, across a number of use cases, including customer service, has been driven almost entirely by younger generations. In fact, 51% of consumers aged 14-17 have said that they’ve already interacted with a speech or voice recognition interface or device. This drops to 38% for consumers aged 18-34, 27% for consumers aged 35-55, and only 15% for consumers 55 years and older.

Voice search allows for giving people a choice between several answers; they will be provided by what the search engine—through advanced algorithms, artificial intelligence (AI), and machine learning—deems to be the best answer.

Customer satisfaction is a perennial challenge for every business. The best way to achieve it is by providing customer service and support solutions that meet the needs of your customers Those needs typically revolve around immediacy and autonomy. Voice bots undoubtedly provide an advantage in terms of immediacy, purely in how they help customers avoid having to type in a question or request. If you look at it by the numbers alone, on average, people can type 53.5 words per minute on a standard keyword whereas they can speak around 161 words per minute.

Voice-based interactions create new opportunities for personalization. For example, through voice recognition, voice bots can know whether they are speaking with a man or a woman. And like chatbots, voice bots can quickly authenticate the customer and tap into the information within a customer’s profile to tailor their responses based on a customer’s history with a brand. Because speaking is conversational by nature, voice bots also have the capacity to add a new user-friendly dimension to the customer service experience.