From History to Modern Era: This is How Contact Center Solution Evolution Took Place
The evolution of contact center solutions can be traced back to the early days of telephony, when businesses relied on simple phone systems to interact with customers. Over time, advancements in technology have transformed contact centers into sophisticated hubs of customer engagement, incorporating a variety of communication channels such as email, chat, social media, and […]
Top 10 Contact Center Solution Trends 2023 That Everyone Must Look For
After COVID-19 pandemic, the B2B market is set to accelerate globally across various industries, such as healthcare, banking and finance, e-Commerce, automobile, real estate, IT & ITES, and more. As a result, brands must focus on key strategies to meet the ever-changing customer demands. Whether it’s to redefine their organisation structure or follow the present […]
Top 9 Trends for Business Process Automation & Digitisation in 2023
Process automation trends play an important role in industrial automation and digitisation as they provide insights into the changing needs and expectations of customers, businesses, and society as a whole. Understanding these process automation trends can help businesses identify opportunities for automation and digitisation that can improve efficiency, reduce costs and enhance customer experiences. RPA […]
Top 10 Barriers & Ways to Overcome to AI Adoption
Artificial Intelligence (AI) has become a buzzword in the business world, and companies across various industries are keen to adopt it to improve their operations and stay ahead of the competition. Per IBM, Today, 35% of companies reported using AI in their business, and an additional 42% reported. However, despite its potential benefits, AI adoption […]
How can VAANI – the virtual contact center solution – accelerate your business growth?
In today’s fast-paced business world, it is critical for companies to provide top-notch customer service while also keeping costs under control. One solution that is gaining popularity is the virtual contact center solution. This technology allows companies to handle customer inquiries, orders, and complaints through a remote team of agents, rather than maintaining a physical […]
Ways to Implement VAANI – The Customisable & Agile Contact Center Solution into Your Organisation
Customers look for a seamless experience across all channels for their queries. Per call center customer statistics, 91% of consumers reported poor customer service in 2021. Moreover, 88% of customers feel that the experience a company provides is as important as its product and services. In such a scenario, there’s an ultimate need to adopt sophisticated […]
How is VAANI the ultimate contact center solution for your B2B company
Despite the prevalence of digital channels for customer service, many customers still prefer to use the phone to contact companies. This preference has led many of the top call center software programs to include phone support as a crucial feature. According to Research & Markets, the global call center market will grow from $339 billion […]
