Every company looks for a top-notch Contact Center as a Service (CCaaS) solution to satisfy their customers at the fullest. Top performing companies check quality score, contact resolution rates and average handle time, and ensure these KPIs are well-optimised.
According to a report by Cloudtalk, 80% of calls answered within 20 seconds represent the global metric for service level in a call center, while the average speed to answer is around 28 seconds. Moreover, per Call Center Helper, 95.7% of contact center professionals view customer satisfaction as the most important call center metric.
Do you want to level up your customer satisfaction by emphasising on the industries you serve? Then we have got an ultimate call center software solution for you!
Learn more: Need for Dialer Software for Outbound Call Centers
What makes VAANI, the all-in-one omnichannel dialer fit for your company?
According to Salesforce, 75% of consumers look forward to a consistent experience across multiple engagement channels–social media, mobile, online, in-person, or through the phone. 73% will likely change brands if they don’t get it. In VAANI – the hi-tech CCaaS software solution, all social media handles are integrated, which helps you to reach out to your customers within no time.
VAANI is an omnichannel dialer that provides several features to improve the productivity and efficiency of businesses that use it. It is backed by Quality Management System and Intelligent Knowledge Portal. Some of the top features of VAANI include:
- Multi-Channel Support
VAANI omnichannel contact center solution provides support for voice calls, SMS, WhatsApp, and web chats, enabling businesses to reach out to customers using multiple channels. This makes it stand apart from all other dialer solutions present in the market.
- Intelligent Dialer
The ultramodern call center software solution, VAANI, uses AI algorithms to optimize the dialing process, reducing wait times and improving connection rates.
- Advanced Call Management
VAANI inbound call center solution provides advanced call management tools, such as call forwarding, call transfer, call recording, and call monitoring, to help businesses manage their calls more efficiently.
- Automated Workflows
VAANI supports automated workflows that help businesses automate repetitive tasks, such as lead nurturing, follow-up calls, and customer service.
- Customizable IVR
VAANI omnichannel contact center solution provides a customizable IVR (Interactive Voice Response) system that enables businesses to set up automated phone menus and greetings to improve call handling and routing.
- CRM Integration
VAANI inbound call center solution integrates with popular CRM systems, such as Salesforce, Zoho CRM, and HubSpot, to help businesses manage customer information and interactions in a centralized manner.
- Analytics and Reporting
VAANI provides detailed analytics and reporting on call metrics, such as call duration, missed calls, and call conversion rates, to help businesses measure the effectiveness of their calling campaigns.
- Omnichannel Routing
VAANI, the ultramodern Contact Center as a Service (CCaaS) solution, enables businesses to route calls and chats to the most available and qualified agents based on their skills and availability.
- Secure and Reliable
VAANI is built on a secure and reliable infrastructure to ensure that businesses can rely on it for their calling and messaging needs.
Which industries can choose VAANI – the customisable contact center solution?
Let’s put the question like this – which industries are left wherein VAANI cannot help? VAANI, the omnichannel dialer, is designed to serve a wide range of industries, including:
- Sales and Marketing
VAANI can be used by sales and marketing teams to improve their outreach and lead conversion rates.
- Customer Service
VAANI omnichannel contact center solution can help customer service teams handle customer inquiries and support requests more efficiently and effectively.
- Financial Services
Contact Center as a Service (CCaaS) solution, like VAANI can be used by banks, insurance companies, and other financial services providers to manage their customer interactions.
- Healthcare
VAANI inbound call center solution can be used by healthcare providers to manage patient calls and appointments.
- Education
VAANI contact center solution can be used by educational institutions to manage student inquiries and support requests.
- E-commerce
VAANI Contact Center as a Service (CCaaS) solution can be used by e-commerce companies to manage customer support and sales calls.
- Real Estate
VAANI contact center solution can be used by real estate agents and brokers to manage customer inquiries and follow-up calls.
- Travel and Tourism
VAANI omnichannel dialer can be used by travel and tourism companies to manage customer inquiries and support requests.
Sales and Marketing
Per Invesp, 89% of customers are retained by companies with strong omnichannel customer engagement. That rises a need for an ultimate contact center solution!
Sales and marketing teams can make the most of eDAS’s omnichannel contact center solution, VAANI, the customizable, agile, robust, hi-tech contact center solution, in several ways:
- Multi-channel outreach: VAANI omnichannel contact center solution enables sales and marketing teams to reach out to potential customers through multiple channels, including voice calls, SMS, WhatsApp, and web chats, to improve their chances of connecting with customers.
- Lead nurturing: VAANI contact center solution supports automated workflows that help sales and marketing teams automate repetitive tasks, such as follow-up calls and lead nurturing.
- Customizable IVR: VAANI inbound call center solution provides a customizable IVR system that enables sales and marketing teams to set up automated phone menus and greetings to improve call handling and routing.
- Advanced call management: VAANI omnichannel dialer solution provides advanced call management tools, such as call forwarding, call transfer, call recording, and call monitoring, to help sales and marketing teams manage their calls more efficiently.
Read more: Importance of Automation in Revolutionising B2B Markets
Customer Service
Customer service teams can make the most of VAANI, the customizable, agile, robust, hi-tech contact center solution, in several ways:
- Integration with CRM: VAANI inbound call center solution integrates with popular CRM systems, such as Salesforce, Zoho CRM, and HubSpot, to help sales and marketing teams manage customer information and interactions in a centralized manner. Customer service organisations use a variety of customer relationship management (CRM) systems to manage their customer information, so a dialer solution must integrate with popular CRM systems.
- Analytics and reporting: VAANI omnichannel dialer solution provides detailed analytics and reporting on call metrics, such as call duration, missed calls, and call conversion rates, to help consumer goods teams measure the effectiveness of their calling campaigns.
Financial Services
According to Forbes, $75 billion are lost by businesses annually due to poor customer service. Any BFSI company cannot think of more losses and focuses on generating more revenue.
For that, the banking, financial services, and insurance (BFSI) sector requires a dialer solution with several key features to meet their specific needs:
- Compliance: BFSI organisations are subject to strict regulations, such as the Gramm-Leach-Bliley Act (GLBA) and the Health Insurance Portability and Accountability Act (HIPAA), so a dialer solution must be able to meet these requirements and provide secure call recording and storage.
- Advanced call management: BFSI organisations require advanced call management features, such as call transfer, call forwarding, call recording, and call monitoring, to ensure efficient and effective call handling.
- Analytics and reporting: BFSI organisations need detailed analytics and reporting on call metrics, such as call duration, missed calls, and call conversion rates, to measure the effectiveness of their calling campaigns and make data-driven decisions.
VAANI omnichannel contact center solution does it all!
Healthcare
According to HubSpot, when companies have a service question, 90% of customers rate an “immediate” response as important or very important. 60% of them define “immediate” as 10 minutes or less. The healthcare companies require an omnichannel dialer solution with several key features explained below to meet their customers’ particular needs.
- Omnichannel routing: BFSI organisations require omnichannel routing capabilities to route calls and chats to the most available and qualified agents based on their skills and availability, improving the overall customer experience. VAANI enables healthcare teams to route calls and chats to the most available and qualified agents based on their skills and availability, improving the overall customer experience.
- Customizable IVR: BFSI organisations require a customizable IVR system to set up automated phone menus and greetings, improving call handling and routing.
- Multi-channel support: BFSI organisations need support for voice calls, SMS, WhatsApp, and web chats, enabling customer service teams to reach out to customers using multiple channels and respond to inquiries in real-time.
Get VAANI contact center solution to achieve these and accelerate your company’s success!
Education
The following features VAANI omnichannel contact center solution provides that can enhance your education company’s revenue:
- Personalized engagement: VAANI dialer solution enables agents to access detailed information about each caller, including their history and preferences, to deliver personalized, effective support.
- Integration with other systems: VAANI omnichannel dialer solution seamlessly integrates with other systems used in the education sector, such as student information systems (SIS), learning management systems (LMS), and financial management systems, to ensure that all information is up-to-date and easily accessible.
- Scalability: VAANI omnichannel dialer solution ables to handle the volume of incoming calls and support requests, especially during peak times such as the start of a semester, enrollment periods, and exam times.
E-commerce
- Reporting and analytics: VAANI omnichannel dialer solution provides comprehensive reporting and analytics capabilities that allow administrators to monitor the performance of the contact center, identify areas for improvement, and measure the success of their support initiatives.
- Security and privacy: The all-in-one contact center solution meets the highest standards of security and privacy, as educational institutions handle sensitive personal information of students, teachers, and staff.
- Accessibility: VAANI is accessible and user-friendly for people with disabilities and support various languages to accommodate the diverse student and teacher populations.
Real Estate
The features given below are fulfilled by VAANI, the agile contact center solution that can skyrocket your real estate company’s sales:
- Mobile support: The call center software solution has a mobile app or mobile-responsive interface to provide support to travelers on-the-go and enhance their travel experience.
- Security and privacy: The ultimate CCaaS solution meets strict security and privacy standards, as the travel and tourism sector handles sensitive personal and financial information of customers.
Travel and Tourism
- Automated self-service: The call center software solution includes an interactive voice response (IVR) system, chatbots, and other self-service tools to provide quick answers to common questions and reduce the workload of agents.
- Availability and accessibility: The call center software solution is available 24/7 to accommodate the needs of travelers and provide support in multiple languages to accommodate a diverse customer base.
Conclusion
These are just a few examples of the industries that can benefit from using VAANI contact center solution. The call center software solution is designed to be flexible and can be adapted to meet the needs of a wide range of businesses and organisations.
By leveraging the features mentioned above, sales and marketing, healthcare, edtech, BFSI, and many more sectors can improve their outreach and lead conversion rates, while also providing a better customer experience.
Know more: How Does a Cloud-Based Call Center Work?
FAQs on VAANI – The Best Contact Center Solution
- What are the 4 elements that make VAANI the best contact center solution?
VAANI is the best contact center solution for all the industries because of the following features: conversational AI, omnichannel support, customizability, and advanced analytics and reporting. There are other key elements that make VAANI an effective and efficient solution for organisations looking to enhance their customer communication processes and improve the overall customer experience.
- What is an example of omnichannel dialer solution?
VAANI is the futuristic and agile omnichannel dialer solution. With VAANI, businesses can create customized conversational scripts and interactions that can be used to handle a wide range of customer inquiries and transactions over multiple channels, including voice, SMS, and chat.
- On what concept does VAANI – the customisable omnichannel dialer work?
VAANI is an AI-powered customisable omnichannel dialer that works on the concept of conversational AI. It uses natural language processing (NLP) and speech recognition technologies to enable organisations to automate and enhance their customer communication processes.
eDAS is a leading provider of digital automation solutions, offering cutting-edge Software-as-a-Service (SaaS) solutions to help businesses operate more efficiently. Their comprehensive array of products, solutions and services are tailored to meet each customer’s unique needs. eDAS has a strong presence in India, Africa, the Middle-East, the UK, and USA, and serves both enterprise and mid-market customers around the globe. Their mission is to help customers simplify their business operations through digital transformation. They pursue this goal by utilizing the latest technologies and delivering uncompromised quality to achieve an improved customer experience, greater data exchange, enhanced security and process-oriented solutions.
