How is VAANI the ultimate contact center solution for your B2B company
Despite the prevalence of digital channels for customer service, many customers still prefer to use the phone to contact companies. This preference has led many of the top call center software programs to include phone support as a crucial feature. According to Research & Markets, the global call center market will grow from $339 billion […]
Top 10 Reasons to Choose VAANI as a Robust Contact Center Solution
B2B customers often have unique needs and requirements, and may require more personalised attention than B2C customers. A contact center solution can provide tools for customising customer interactions and providing tailored solutions, helping to build trust and loyalty with customers. According to Fortune Business Insights, the global contact center as a service (CCaaS) market size […]
Which industries can choose VAANI – the best contact center solution?
Every company looks for a top-notch Contact Center as a Service (CCaaS) solution to satisfy their customers at the fullest. Top performing companies check quality score, contact resolution rates and average handle time, and ensure these KPIs are well-optimised. According to a report by Cloudtalk, 80% of calls answered within 20 seconds represent the global […]
Key Insights on Industrial Automation Market
Indian automation companies are leveling up their process automation robotics to match global standards in terms of operational excellence, quality, maintaining six sigma, and improved productivity. This had led to an increase in automated systems, drawing a shift towards technological advancements and optimisations. According to Precedence research, the expanding global industrial automation market will surpass […]
How is Intelligent Document Processing fuelling major industrial sectors?
Information and technology industry is revamping while it incorporates artificial intelligence and machine learning in its systems. The amalgamation of AI and ML paves the way to build robust and advanced digital products. One of such products is Intelligent Document Processing (IDP). What is intelligent document processing? Intelligent Document Processing (IDP) is a technology […]
How Future Markets See Advanced Analytics for Growth and Development?
How do you find your target audience to sell your product or service? Once you get an answer to that question, a new one arises – What if your competitor targets the same audience? How are you supposed to stay ahead in the game? That’s where advanced analytics can help! Advanced Analytics Market report suggests […]
Importance of Automation in Revolutionising B2B Markets
B2B market has jumped on board with the rise in automation platforms. The time has gone when automation used to be the buzz of the town in relation with automating repetitive tasks. Not only does automation promise to make the services more competent and more efficient, but it also brings internet connectivity into every facet […]
Whatsapp for Business – Everything There is to Know
With Whatsapp being the most popular messaging app globally, the question arises how to engage customers over Whatsapp? Whatsapp is a platform that is usually used as a communicating medium amongst friends. But how can it attract customers to business?
Level Up Your CX Game With Whatsapp Business API
With 2 billion monthly users, WhatsApp is arguably the most popular messaging (IM) app in the world. For most businesses today in the ultra-competitive environment, Whatsapp is becoming a convenient customer engagement tool.
How Whatsapp Benefits Customer Engagement in E-commerce
Whatsapp can be used by businesses as another channel for customer support. Whatsapp can be installed in multiple devices thus helping businesses to reach out to more customers. The different features of Whatsapp could also be helpful for businesses to enhance customer experience.
